What are the responsibilities and job description for the Front Desk Agent position at Hampton by Hilton?
Job Summary
We are seeking a professional and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional guest services and ensuring a welcoming atmosphere. This role requires strong communication skills, , and the ability to handle multiple tasks efficiently.
Responsibilities
- Greet guests upon arrival and assist with check-in/check-out procedures
- Manage multi-line phone systems with professionalism and courtesy
- Handle guest inquiries, reservations, and special requests with attention to detail
- Provide information about hotel amenities, local attractions, and services
- Maintain accurate records of guest information and billing details
- Address guest concerns promptly to ensure satisfaction and positive experiences
- Assist with night audit procedures as needed to ensure smooth overnight operations
- Uphold high standards of phone etiquette and guest relations at all times
- Collaborate with housekeeping, maintenance, and other departments to meet guest needs
- Ensure the front desk area is organized, clean, and welcoming
Pay: $12.50 per hour
Expected hours: 24.0 – 32.0 per week
Benefits:
- Flexible schedule
Application Question(s):
- looking for 2nd shift 3PM-11PM. must be flexible and willing to work weekends and holidays. Are you ok with thsi?
Shift availability:
- Night Shift (Preferred)
Work Location: In person
Salary : $13