What are the responsibilities and job description for the Front Desk Agent position at HAMPTON INN?
Must be reliable and be able to work including holidays.All shifts are available!We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Up-sell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
SkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Opera and Room Key PMS
Understanding of how travel planning websites operate, like Booking and Trip Advisor
Customer service attitude
Excellent communication and organizational skills
COME ON IN AND FILL OUT AN APPLICATION TODAY!Job Types: Full-time, Part-timePay: $14.00 - $15.00 per hourBenefits:Employee discount
Schedule:8 hour shift
Day shift
Holidays
Monday to Friday
Night shift
Weekend availability
Education:High school or equivalent (Required)
Experience:Hotel Experience: 1 year (Required)
Work Location: One location
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $14 - $15