Eligibility & Participant Referral Specialist

The Fresno Regional Workforce Development Board (FRWDB) is a Joint Powers Authority between the City and County of Fresno, with a business led model to help local organizations meet their workforce needs.

We are currently seeking a Participant Referral Specialist to perform eligibility certifications or self-reliance team (SRT) interviews, and retention follow-up, data entry, and a variety of general administrative duties. Reporting directly to the Associate Deputy Director, this role will be primarily responsible for maintaining confidentiality regarding individual participants and program operations while also providing support and information to job seekers.

Essential Duties include (but are not limited to):

• Support Self-Reliance Team working with Partner Agency staff to conduct SRT prescreening of WIOA registered participants in person or virtually to ensure the most appropriate referrals are being provided
• Schedule Participants for intake and eligibility appointments
• Obtain required documents necessary to determine eligibility in person or via DocuSign
• Explain basic and individualized career services, including policies and procedures to visitors and participants
• Certify eligibility by entering and uploading required information into MIS
• Responsible for timely and accurate data entry into MIS
• Periodically enter case notes in participant files via FRWDB information system
• Responds to phone, email and website inquiries
• Assemble rapid response folders and maintain current rapid response materials
• Assist with information gathering, searching electronic databases and routine participant inquiries and questions
• Maintain electronic and physical participant filing system for SRT, eligibility, active retention and archived files
• Collect attendance sign-in sheets and employer surveys
• Provide monthly progress reports to Unit Lead
• Maintain databases, create Word documents and perform various administrative functions
• May represent Workforce Connection in person or virtually at events such job/career fairs, training career fairs, community events, etc.

The ideal candidate will possess these qualifications:

• 2 years of related work experience in employment and training programs.
• Bachelor’s degree in Business Administration, Marketing, Public Administration or a closely related field.
• Fluent speaking and writing in English required, bilingual abilities in Spanish preferred.
• Valid California driver's license, personal vehicle insurance, and source of reliable transportation.
• Ability to communicate effectively with diverse populations, including English Language Learners.
• Strong organizational, problem solving and time management skills including proficiency in MS Office Suite.
• Strong oral and written communication skills including grammar, spelling, and punctuation: ability to accurately proofread and edit a variety of documents.

Excellent benefits package, including 100% paid health and Life insurance for the employee, 80% paid health for dependents. Paid vacation and company paid retirement plan with a 7% company contribution, educational tuition assistance program, and competitive salary in the range of $23.19 - $26.27 / hour DOE.

Salary : $23 - $26