AJCC Operations Manager

The Fresno Regional Workforce Development Board (FRWDB) is a Joint Powers Authority between the City and County of Fresno, with a business-led model to help local organizations meet their workforce needs.

We are currently seeking an experienced AJCC Operations Manager to provide leadership and accountability for customer service, daily operations, and system coordination, ensuring customers receive high-quality, accessible, and consistent services as an integrated workforce system. Under the supervision of the Executive Director, the AJCC Operations Manager will be responsible for the overall operation, performance, and continuous improvement of the Americas Job Center of California (AJCCs) within Fresno County including Fresno Urban West, Fresno Urban East, Rural West (Mendota) and Rural East (Parlier). This role will ensure that all AJCC locations operate efficiently, and in full alignment with Fresno Regional Workforce Development Board (FRWDB) priorities, Workforce Innovation and Opportunity Act (WIOA) requirements, and the Boards business-led service delivery model.

Essential Duties include (but are not limited to):

• Establish and maintain a customer-focused service culture that reflects professionalism, accessibility, and high-quality service delivery.
• Monitor day-to-day operations across all locations and take timely corrective action to address service gaps, operational issues, and inefficiencies.
• Serve as the primary point of contact for coordination with the One-Stop Operator and ensure contract expectations and service delivery standards are met.
• Communicate effectively with partner agencies, site staff, and administrative leadership regarding operational performance, challenges, and system improvements.
• Ensure consistent delivery of Basic Career Services across all AJCC locations, including resource room services, workshops, and participant engagement.
• Develop, implement, and maintain standard operating procedures to ensure consistency across all AJCC sites.
• Oversee staff performance in coordination with site leads, ensuring accountability, professionalism, and alignment with organizational expectations.
• Analyze customer flow, usage trends, and service delivery data to inform operational decisions and improve performance outcomes.
• Ensure compliance with all applicable federal, state, and local regulations, including WIOA requirements.

The ideal candidate will possess these qualifications:

• 5 years of progressively responsible experience in workforce development, program operations, or multi-site service delivery, including supervisory and management experience.
• Bachelor’s degree in Business Administration, Marketing, Public Administration or a closely related field.
• Fluent speaking and writing in English required, bilingual abilities in Spanish preferred.
• Valid California driver's license, personal vehicle insurance, and source of reliable transportation.
• Ability to communicate effectively with diverse populations, including English Language Learners.
• Strong organizational, problem solving and time management skills including proficiency in MS Office Suite.
• Strong oral and written communication skills including grammar, spelling, and punctuation: ability to accurately proofread and edit a variety of documents.

Excellent benefits package, including 100% paid health and Life insurance for the employee, 80% paid health for dependents. Paid vacation and company paid retirement plan with a 7% company contribution, educational tuition assistance program, and competitive salary in the range of $71,340 - $81,340 annually DOE.

Salary : $71,340 - $81,340