What are the responsibilities and job description for the IT Specialist position at Frederick County Local Government?
Frederick County Government is seeking an experienced and highly dependable IT Specialist to join our IT department. This role supports a dynamic, high-demand environment, providing technical support to County departments with a strong emphasis on responsiveness, accuracy, and confidentiality. The ideal candidate is resilient, detail-oriented, and confident in their technical expertise able to manage a high volume of helpdesk requests while clearly translating complex technical issues into practical, user-friendly solutions.
Why Join Us?
- Serve a mission-driven organization that directly supports County operations and public services
- Collaborate with knowledgeable IT professionals across Infrastructure, Applications, and GIS teams
- Gain exposure to ongoing technology initiatives, projects, and emerging systems
Monday - Friday
8:30 AM - 5:00 PM
Key Responsibilities
As an IT Specialist, you will:
- Deliver Tier 1 and Tier 2 technical support by diagnosing, resolving, or escalating hardware, software, connectivity, and application issues in a high-volume helpdesk environment.
- Configure, install, and maintain desktops, laptops, workstations, standardized images, software, and peripherals as part of the County’s IT Replacement Program.
- Troubleshoot wired and wireless network issues and perform advanced first-level assessments, coordinating with vendors and manufacturers as needed.
- Collaborate with Infrastructure, Application, and GIS teams on daily operations and project-based initiatives, while effectively managing multiple priorities.
- Maintain accurate documentation in the work order system, identify recurring issues or trends, and provide technical support for meetings, on-call rotations, and special assignments.
- 2 years of IT support experience or an equivalent combination of education and training.
- Must possess a valid Driver’s License and have held it for at least 2 years
- Exceptional customer service skills with the ability to explain technical concepts in simple, clear terms.
- Strong critical thinking and conflict resolution skills, with the ability to stay calm and solutions-focused in high-pressure situations.
- Ability to pass a Criminal Justice Information System (CJIS) background check and work an on-call rotation schedule from Friday to Friday.
To learn more about Frederick County, Virginia employee benefits, please visit the following webpage:https://www.fcva.us/departments/human-resources/employee-benefits
All positions are subject to a criminal background check for any convictions that relate to the job duties and responsibilities. Frederick County Virginia Government is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The County’s EEO Utilization Report is available at www.fcva.us/jobs