What are the responsibilities and job description for the Mobile Device IT Specialist position at ALTA IT Services, LLC?
MOBILE DEVICE IT SPECIALIST
Location: Rockville, MD (some travel within Montgomery County)
Duration: 6-Month Contract w/ option to extend, will include PTO & Holidays and OT pay
Rate is Negotiable
NOTE: Contractor hours will be approximately 11:00 AM – 7:30 PM
Scope of Work:
• Provide first-level support for department-issued iPads, including setup, configuration, updates, and app installation
• Enroll and manage iPads through the department’s Mobile Device Management (MDM) platform
• Troubleshoot common iPadOS issues (connectivity, restrictions, Apple ID issues, app failures, etc.)
• Assist end users with device functionality, email configuration, and approved departmental applications
• Perform device provisioning, resets, wipes, imaging, and replacements following department processes
• Document tickets, workflows, and device activity within the IT service management system
• Assist with hardware logistics such as receiving, tagging, inventorying, and retiring equipment
• Provide general Help Desk support for Windows devices, Office 365, password resets, and user onboarding
• Learn and assist with installation, setup, updates, and basic troubleshooting of department Vehicle Diagnostic Software under guidance from senior staff
• Follow all IT security, data handling, and device configuration standards
• Provide basic support for the Divisions’ Fleet Management System
• Contractor will need transportation to provide support to other locations in Montgomery County
#M1System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #851-Rockville-S1