What are the responsibilities and job description for the TAX TECHNICIAN, FRANCHISE TAX BOARD position at Franchise Tax Board?
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113
Do you like to solve problems and participate in collaborating on solutions for challenging circumstances? Do you want to make a meaningful impact in your community? If so, then we have the perfect opportunity at the Franchise Tax Board with plenty of career growth available for you!
The Accounts Receivable Management Division (ARMD) manages delinquent Personal Income Tax (PIT) and Bank and Corporation (BC) Income Tax Debts as well as Nontax Debts (NTD). Our collection approach is founded on the principle that we use the least intrusive action first to gain compliance. Our collection strategy is to encourage taxpayers to resolve their debts as quickly as possible through the method best suited for their situation to help them achieve long-term compliance. In addition to income tax liabilities, we collect non-tax related debts owed to state and local governments when they are referred to us by statute.
The ARMD provides excellent customer service to the public to help resolve their tax-related issues. We are looking for a self-motivated individual who is responsible and enjoys mentoring and collaborating with others to join our team.
In your role, you will collect delinquent tax and/or NTD in a contact center environment. You will obtain and analyze relevant facts, make fair and impartial determinations, analyze and interpret written and numerical data, recognize questions or situations outside of your area of responsibility or knowledge, and interpret and apply and/or explain governmental, tax or nontax rules, regulations, and departmental procedures and policies.
In your customer service role, you will:
Utilize the phone and computer to respond to taxpayer inquiries, pertaining to the collection and resolution of Personal Income Tax (PIT), Business Entity (BE), and Non-Tax Debt (NTD) accounts resulting from collection notices and actions.
Navigate multiple computer software applications to review accounting issues/problems.
Assist dissatisfied taxpayers and handle challenging situations in a professional manner.
Need to be able to work well under pressure, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts.
Need to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in decision making.
Consideration will be given to the applicant's preference and every effort will be made to match those requests. However, candidates may be placed into positions based ultimately on operational and business needs of the ARM Division.
Please Note: Anticipated start date for these positions will be October 1, 2026
Positions are currently available in the following Bureaus: Business Entity Collection Personal Income Tax (PIT) Billing Compliance and Collection Statewide Collection
To learn more about the Tax Technician position and Franchise Tax Board, please join us at FTB’s Career Expo and Career Awareness Resources Event on Thursday, May 14th, 2026.
The Career Expo and Career Awareness Resources Event will provide an opportunity to learn more about why FTB is a great employer. There will be presentations on FTB and ARM’s Tax Technician position as well as hands on assistance with creating a CalCareers Account/ application process. There will also be opportunities to connect with FTB recruiters, business area representatives and the multitude of teams to become a part of when joining FTB (Mission & Values, Toastmasters, DEI Team, etc.).
Career Expo and Career Awareness Resources Event Details: When: May 14th, 10 AM – 2 PM Where: FTB Central Office, 9646 Butterfield Way, Sacramento, CA 95827
Complete the Career Expo Registration Form to receive communications for this event and come prepared with your resume, state application, and transcripts if applicable. Drop-ins will also be allowed.
Position(s) is located in the following office location:
Sacramento (central)
Additional positions may become available (RPA 2526-02075).
You will find additional information about the job in the Duty Statement.
This position is eligible for remote-working within California based on departmental guidelines and operational need. Once in-person training is complete, FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework.
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship, now or in the future.
You will find the Minimum Requirements in the Class Specification.
TAX TECHNICIAN, FRANCHISE TAX BOARD
Job Application Package Checklist
Duty Statement
Job Code #:
JC-516323
Position #(s):
564-636-7505-XXX
Working Title:
Tax Technician - Spanish Bilingual
Classification:
TAX TECHNICIAN, FRANCHISE TAX BOARD
$3,558.00 - $4,457.00
A
$4,017.00 - $5,032.00
B
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians.
FTB fosters an environment of equity and inclusion for all and we welcome everyone to be part of our diverse workforce.
The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
The position(s) require(s) a Background Investigation be cleared prior to being hired.
This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify.
CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein.
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
We encourage you to apply regardless of whether you meet 100% of the skills below. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package:
Knowledge and experience in Personal Income Tax (PIT) and/or Business Entity (BE) tax laws and procedures
Knowledge and proficiency in Microsoft Office (Microsoft Teams, Outlook, Word, Excel)
Excellent interpersonal and customer service skills
Ability to effectively deal face to face with the public and establish and maintain positive working relationships
Ability to handle changing priorities and work under pressure
Excellent communication skills, both verbal and written
Willingness to adjust work schedule to meet operational needs
Strong organizational and multi-tasking skills
Strong problem-solving and negotiating skills
Ability to effectively work independently and in a team environment
Knowledge of Taxpayer Information (TI), Business Entities Tax System (BETS), Enterprise Tax System (ETS), Taxpayer Folder (TPF), and Case Management (CM)
Experience in collecting past due accounts
Spanish Bilingual
Join our team and make a difference in the financial well-being of California. Apply today!
About us | FTB.ca.gov
Salary : $42,696 - $60,384
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The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link f...more
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link f...more
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link f...more
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link f...more
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link f...more
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link f...more
