What are the responsibilities and job description for the Client Relations Associate position at Forgepoint Strategies?
Forgepoint Strategies, an innovative sales and development firm, is seeking a Client Relations Associate to help Raleigh navigate their internet options. Raleigh is one of the few cities with two major fiber providers competing for clients, and AT&T Fiber offers a competitive edge with wide availability and affordable entry-level plans. The Client Relations Associate also engages with clients in person, helps them compare, and explains why AT&T Fiber is the smart choice.
What the Client Relations Associate Does
- Serve as a trusted point of contact for clients exploring AT&T Fiber, creating welcoming interactions that strengthen confidence in every sales opportunity.
- Help clients compare available fiber internet options and ensure each recommendation aligns with their household's long-term connectivity goals.
- Support client onboarding by confirming account details, explaining next steps, and ensuring every new AT&T Fiber account starts on the right path.
- Maintain ongoing communication with clients before and after enrollment to encourage satisfaction, retention, and future sales opportunities.
- Identify account growth opportunities by recommending internet upgrades and additional AT&T Fiber services when client needs evolve.
- Resolve general account questions with professionalism while delivering a positive experience that reinforces client loyalty.
What We’re Looking For in the Client Relations Associate
- A high school diploma or equivalent is a plus.
- Strong interest in sales or client service is a plus.
- Self-starters who are organized, resilient, and motivated by sales targets.
- Reliable transportation and a professional, approachable presence.
What’s in It for the Client Relations Associate
- Uncapped earning potential tied directly to your results.
- Rapid growth opportunities into senior or leadership positions.
- Hands-on sales mentorship and product training from day one.
- A collaborative culture that values initiative and celebrates sales wins.
Pay: $53,083.02 - $64,562.34 per year
Work Location: In person
Salary : $53,083 - $64,562