What are the responsibilities and job description for the Customer Service Representative - Open Records position at Focus People?
Job Description
Customer Service Representative
Pay: $17/hr
Typing Speed: 50 WPM
Schedule: Monday–Friday | 8:30 AM–5:00 PM
Location: Decatur, GA 30034 (Onsite) — MARTA accessible
Job Duties
Under direct supervision, you will work and communicate with the general public, internal teams, and external customers to provide information and services that align with customer expectations and Georgia law. Responsibilities include processing and organizing files, storing and retrieving records, copying/scanning documents, and coordinating the transfer and maintenance of records.
Knowledge, Skills & Abilities
Physical Requirements
This role may occasionally require standing, walking, reaching with hands and arms, stooping, kneeling, and lifting up to 20 pounds.
Work Environment
This position is onsite in a shared office environment and requires working collaboratively with a team.
Minimum Qualifications
High school diploma AND one (1) year of experience handling customer inquiries, complaints, or providing general information.
EEOC Statement
Focus People is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.
Customer Service Representative
Pay: $17/hr
Typing Speed: 50 WPM
Schedule: Monday–Friday | 8:30 AM–5:00 PM
Location: Decatur, GA 30034 (Onsite) — MARTA accessible
Job Duties
Under direct supervision, you will work and communicate with the general public, internal teams, and external customers to provide information and services that align with customer expectations and Georgia law. Responsibilities include processing and organizing files, storing and retrieving records, copying/scanning documents, and coordinating the transfer and maintenance of records.
Knowledge, Skills & Abilities
- Strong time-management skills
- Ability to multi-task in a fast-paced environment
- Clear and professional oral/written communication
- Ability to maintain confidentiality
- Basic proficiency with Microsoft Office Suite
- Business casual attire required
Physical Requirements
This role may occasionally require standing, walking, reaching with hands and arms, stooping, kneeling, and lifting up to 20 pounds.
Work Environment
This position is onsite in a shared office environment and requires working collaboratively with a team.
Minimum Qualifications
High school diploma AND one (1) year of experience handling customer inquiries, complaints, or providing general information.
EEOC Statement
Focus People is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status in accordance with applicable federal, state, and local laws.
Salary : $17
