Office + Resource Coordinator

Position Summary:

The Office and Resource Coordinator plays a vital role in connecting clients with the resources they need while representing Families First of Minnesota as the first point of contact. This client-facing role requires excellent communication skills, resource coordination, and a passion for community engagement.

Key Responsibilities:

Client-Facing and Frontline Support

• Serve as the welcoming face of the organization at the front desk.
• Manage all incoming phone communication and maintain agency phone and fax systems.
• Provide intake services and follow-up support to clients.
• Assist visitors and on-site staff with access to services.

Community Engagement and Advocacy

• Develop and maintain relationships with partner agencies, particularly those serving culturally diverse and at-risk populations.
• Support advocacy efforts and referrals within the agency.
• Track and support outreach activities.

Administrative and Operational Support

• Maintain client records and complete reporting as required.
• Provide administrative support to various departments.
• Manage office supplies, conference room use, and general office upkeep.
• Handle agency mail and postage.

Communications and Marketing

• Support Communications and Development Manager with projects.

Organizational Participation

• Attend meetings, training sessions, and fulfill other duties as assigned.
• Represent Families First of Minnesota professionally in all interactions.

Qualifications:

Education and Experience:

• Minimum 2 years of experience in social services working with at-risk families and individuals.
• Associate's degree or higher preferred.
• Experience working with diverse populations strongly desired.
• Nonprofit experience preferred.

Skills and Knowledge:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and general office equipment.
• Knowledge of Southern Minnesota resources preferred.
• Bilingual candidates are strongly encouraged to apply.
• Background in digital media or marketing is a plus.

Salary & Benefits:

This exempt position is scheduled 40 hours/week, Monday-Friday between the hours of 8:00 A.M.-4:30 P.M. Compensation is based upon education level, starting up to $21-24 an hour. Benefits include Health Insurance, Dental, Vision, Life, Long-Term Disability and 403(b) Retirement Savings, in addition to, paid vacation, sick leave, holidays and personal holidays.