Family Service Coordinator

Organizational Overview

The Parenting Resource Center (PRC) strengthens families and fosters thriving communities across southeastern Minnesota. Since 1977, PRC has provided resources, services, and prevention education to promote safe, healthy lifestyles for individuals and families in our community. The Family Support Services programs—including the Seibel Family Visitation and Exchange Center, Partnering with Parents, Parents Forever, Diaper Program, Personal Care Item Program, and Clothes Closet—are key components of PRC’s mission to support family stability and empowerment.

Position Summary

The Family Services Supervisor oversees the operation and administration of multiple family-centered programs at PRC. This role provides leadership, coordination, and supervision to ensure high-quality service delivery, program compliance, and community impact. The supervisor fosters a professional, trauma-informed, and participant-focused environment that promotes safety, inclusivity, and respect. This position collaborates across departments, ensures grant compliance, and supports program development and evaluation.

Key Responsibilities and Measurable Outcomes

• Program Oversight and Operations
• Oversee day-to-day operations of family support programs, ensuring services meet grant requirements, policies, and best practices. (Basic Needs Closet, Clothes Closes, Diaper program etc.).
• Recruit, train, and mentor staff and volunteers to ensure program excellence and participant satisfaction.
• Develop and monitor program budgets, ensuring alignment with PRC’s fiscal objectives.
• Client Services and Advocacy
• Provide leadership in ensuring that services are trauma-informed, culturally responsive, and family-centered.
• Advocate for children and families by offering appropriate feedback, referrals, and support.
• Maintain accurate client records, documentation, and reporting in accordance with organizational and grant requirements.
• Staff Supervision and Leadership
• Supervise and support program staff, providing feedback, coaching, and performance evaluation to encourage professional growth.
• Create a positive and collaborative team culture that values innovation, professionalism, and accountability.
• Parent Education and Community Classes
• Facilitate parent education courses, including Parents Forever and Partnering with Parents, using approved curricula and best practices.
• Track class attendance, participation, and completion data to support program reporting and improvement.
• Ensure compliance with related grant requirements, maintain records and outcomes for funder reporting.
• Collaborate with PRC staff and community partners to expand parent and community education opportunities.
• Develop new parent education programming.
• Community Engagement and Collaboration
• Develop and maintain partnerships with schools, service providers, and community organizations to strengthen program reach and impact.
• Represent PRC in community initiatives, promoting awareness of available programs and services.
• Assist with grant applications, reporting, and proposals to support program sustainability.
• Program Evaluation and Reporting
• Compile and analyze program statistics to assess participation and outcomes.
• Prepare reports for leadership and funders that highlight program effectiveness and improvement opportunities.

Skills and Competencies

• Technical Skills
• Program Management: Ability to plan, implement, and evaluate multiple family support programs in alignment with PRC standards.
• Parent Education: Skilled in facilitating parent education classes and managing related data tracking and reporting.
• Grant Compliance: Experienced in monitoring and documenting grant-funded activities and outcomes.
• Data and Reporting: Proficient in maintaining accurate program records and producing clear, data-driven reports.
• Technology Proficiency: Comfortable using case management systems, digital documentation tools, and communication software.
• Leadership Skills
• Operational Leadership: Demonstrates the ability to manage staff, budgets, and daily operations effectively.
• Team Collaboration: Works cooperatively across departments to achieve organizational goals.
• Problem Solving: Proactively identifies challenges and implements effective solutions in service delivery.
• Community Relations: Builds strong relationships with partners, funders, and stakeholders.
• Personal Attributes
• Empathy: Demonstrates understanding and compassion for individuals and families in crisis or transition.
• Integrity: Upholds confidentiality and professionalism in all interactions.
• Accountability: Takes ownership of responsibilities and outcomes.
• Adaptability: Responds effectively to changing community needs and organizational priorities.

Education and Experience Requirements

• Associate’s degree in human services, social work, education, or related field preferred; equivalent experience accepted. Bachelor's degree preferred.
• 3–5 years of experience in program coordination, social services, or family support.
• Experience facilitating educational classes or group programs preferred.
• Strong interpersonal, communication, and organizational skills.
• Knowledge of trauma-informed practices, family dynamics, and community resources.
• Commitment to diversity, equity, and inclusion in service delivery.
• CPR, First Aid and AED certification upon hire or within 60 days of hire

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $45,000 - $50,000