What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites?
Haritej Hospitality Group is a growing hotel management company and is currently looking for a Hotel Guest Service Agent for their Southaven, MS property The Fairfield Inn & Suites of Southaven Snowden Grove by Marriott.
DUTIES AND RESPONSIBILITIES:
- Welcome guests in a friendly, prompt and professional manner.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones promptly and courteously.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions by established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank.
- Issue, control and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
- High School diploma or equivalent, plus experience in guest services. Some college preferred.
- Must speak fluent English. Other languages are preferred.
- Previous experience as Front Desk Agent
- Agilysys/Stay PMS/Res App system experience or others
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products, and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem-solving, reasoning, motivating, and training abilities are often used.
- Required to work nights, weekends, and/or holidays.
Job Type: Full-time
Schedule:
- Monday to Sunday
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel Front Desk: 1 year (Preferred)
- Guest Service: 1 year (Preferred)
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Job Type: Full-time
Pay: From $12.00 per hour
Benefits:
- Flexible schedule
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Southaven, MS (Required)
Ability to Relocate:
- Southaven, MS: Relocate before starting work (Required)
Work Location: In person
Salary : $12