What are the responsibilities and job description for the Front Desk Agent position at Hampton Inn Oxford-West?
A Front Desk Clerk is responsible for checking in and checking out guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Typical Duties Include:
- Assist Guest Service Agents and Front Office leadership with the checking in and checking out of guests.
- Respond to guest inquiries and in a timely, friendly and efficient manner
- Provide driving and/or walking directions to guests to local destinations
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships
- Provide or obtain accurate information
- May be required to perform other functions assigned by manager, as needed
Job Requirements:
- At least 6 months experience in a similar capacity.
- High school diploma or equivalent
- Be able to work in a standing position for long periods of time (up to 7 hours).
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow- through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
- Ability to accurately compute and manipulate mathematical calculations.
- Proficient computer skills, capable to use the hotel computer system
- Work schedule varies and may include working on holidays and weekends.
Job Types: Part-time, Full-time
Pay: $11.00 - $13.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $11 - $13