Appointment Sales Supervisor

About the Role

Our Call Center supports our Design Consultants by scheduling qualified appointments with homeowners interested in new flooring. As the Scheduling Specialist Supervisor, you will lead and coach the team to ensure appointments meet our criteria and are set up for success. This role is ideal for someone who knows how to motivate a team, reinforce sales skills, and drive consistent results in a fast-paced environment.

Job Type: In-Person
Compensation: $57,000-60,000
Schedule: 10am-6:30 pm Monday- Friday

What You’ll Do

• Serve as a dedicated coach, providing guidance and support to scheduling specialists to improve their efficiency and overall performance.  
• Conduct regular performance evaluations, identify areas for improvement, and develop personalized coaching plans for individual team members.  
• Act as a subject matter expert (SME) on products, services, and processes within the organization, sharing expertise and best practices with the team.  
• Collaborate with other team leads and managers to ensure consistent coaching approaches and alignment with company goals.  
• Foster a positive and supportive work culture, encouraging teamwork, collaboration, and continuous learning among call center staff.  
• Serve as a point of escalation for complex or specialized customer issues, providing expert knowledge and guidance for effective resolution.  
• Monitor and analyze performance metrics to identify trends, opportunities, and areas for improvement.  
• Ensure compliance with company policies, procedures, and quality standards.  

What You’ll Bring

• 4-5 years with supervisory experience in a call center
• Experience with either sales, call center operations, or home improvement industry 
• Clear and concise oral and written communication skills  
• Solid understanding of call center operations and performance metrics.  
• Excellent organization skills – able to prioritize work and meet deadlines  
• Excellent interpersonal skills – able to lead and work within a team  
• Comfortable and experience working with technology (solutions)  
• Proficient in Microsoft Office tools (or equivalent) – Outlook, Word, Excel, PowerPoint  
• Flexibility to work nights and weekends, as needed. 

Why People Love Working Here

• Opportunity to make a measurable impact during a pivotal, high-growth phase.
• Exposure to senior leadership.
• Fast-paced environment where data is central to decision-making.
• Ability to shape systems, processes, and analytics infrastructure from the ground up.

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $57,000 USD - $60,000 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. 

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.