Installation Coordinator

About the Role

The Installation Coordinator is responsible for providing support/oversight of scheduling, coordination and communication related to flooring installation projects in customer’s home through contracted vendors.  The role involves reviewing project details, scheduling installations, and ensuring customer satisfaction.  They work closely with customers and installers to ensure projects are completed on time and to Express standards. 
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Job Type: In-Person
Compensation: $23-25 hourly
Schedule: 7am-4pm (M,W,F) 6am start (T/F) with rotating Saturdays 
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What You’ll Do

• Schedule installations, customer appointments and coordination with contractors
• Assist in the scheduling, dispatching, progress management, and completion of all projects in a timely & professional manner.
• Maintaining inventory levels, staging materials for crew loadouts, and assisting with loading/unloading trucks
• Communicating with installers, customers, and contractors to ensure projects are on track and that any issues are resolved
• Document and maintain accurate, clear, and up-to-date systems and accounts for all active projects.
• Manage contractor-to-customer relations ensuring efficient project execution.
• Drive installed revenue to meet forecasted sales and budget goals.
• Provide the highest level of customer service
• Daily, weekly, & monthly KPI reporting.
• Provide interdepartmental support as needed.
• Miscellaneous duties as assigned

What You’ll Bring

• High School Diploma or GED
• Must be fluent in Spanish
• 3 years prior experience providing direct customer support/customer service
• Strong Communication Skills:Ability to communicate clearly and effectively with various stakeholders
• Customer Service Skills:Ability to handle customer inquiries and complaints in a professional and efficient manner
• Problem-Solving Skills:Ability to identify and resolve issues that may arise during the installation process
• Organizational Skills:Ability to manage multiple projects, prioritize tasks, and maintain accurate records
• Basic Computer Skills:Proficiency with software programs like Microsoft Office

Preferred Skills:

• Basic Computer Skills:Proficiency with software programs like Microsoft Office
• Experience with Relevant Software:Familiarity with software used for scheduling, inventory management, and project tracking preferred
• Forklift certification (prior or current)

Physical Requirements:

Required to spend on-the-job time on the following physical activities:

• Operate a motor vehicle
• Stand – Walk – Lift – Climb – Talk - Hear
• Use hands to finger, handle or feel - Reach with hands or arms

The Weight or Force requirement in this position is: Up to 60 pounds

Vision Requirements:

• This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors).
• Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Benefits & Perks

• Comprehensive medical, dental, and vision plan options
• Company-paid virtual primary care, urgent care, and mental health coverage
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)
• Company-paid loss support and legacy planning

Full compensation packages are based on candidate experience and relevant certifications.

Compensation Range: $23 USD - $25 USD

About Us

Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. 

As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees

Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.