What are the responsibilities and job description for the Appointment Coordinator position at Penske Automotive Group?
We are currently seeking an Appointment Coordinators to join our Team!
WHY WORK FOR US?
We are a people-oriented business that is committed to providing superior levels of customer service. While our success and growth are dependent on many factors, first and most important are the skills, intelligence, creativity and dedication of our employees. We have a comprehensive training program to ensure your success on the team. The customer service representative is tasked with creating an exceptional customer service experience handling a high volume of inbound customer service calls and internal transfers. Allow this position to be your stepping stone to a life-long career in the automotive industry.
WE OFFER:
- Hourly plus Commission and bonus - $46,000 to $52,000 potential based on individual performance
- Medical, Dental and Vision
- 401(k) with company match
- Superior Training
- Career Development Programs
- Organizational Stability
- National growth opportunities
- Vacation/Sick & Holiday Benefits
RESPONSIBILITIES:
- Enjoy working in a fast paced customer oriented environment
- Greet and interact with customers on the phone in a friendly and professional manner
QUALIFICATIONS:
- Detail oriented and excels in a fast-paced, results driven environment
- Professional and friendly phone skills
- Ability to multi-task
- Self-motivated enthusiastic presence in a team environment
- Professional appearance and work ethic
Qualifications:
- Excellent customer service skills
- Proficient with Microsoft Office suite (Word, Excel, PowerPoint, etc.).
- Keyboard skills of 50 plus wpm
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with standardized situations with only occasional or no variables.
- Ability to interact well with a diverse group of people
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds. This position requires a good deal of walking or standing, or this position could involve sitting most of the time with some pushing and pulling of arm or leg controls.
This position requires the ability to climb, push, pull, stoop, kneel, reach, and grasp.
This position involves repetitive motion.
This position requires the ability to talk and hear.
This position is primarily located in an office environment, with heating and air conditioning.
Standard Business Hours with the ability to work nights, weekends, and holidays as required for this position
High School Diploma or equivalent; and six months to one year of related experience and/or training; or equivalent combination of education and experience
High School Diploma or equivalent; and one to two years of related experience and/or training in a customer service or receptionist or similar position. One year prior experience in a dealership; or equivalent combination of education and experience