Senior Project Manager (CLT)

Our client, the financial services industry, is seeking a Senior Project Manager (CLT) to join their team. As a Senior Project Manager (CLT), you will be part of the Project Management department supporting contact center modernization initiatives. The ideal candidate will have strong leadership, strategic thinking, and excellent communication skills, which will align successfully in the organization.

Job Title:Senior Project Manager (CLT)

Location:Charlotte, NC (On-site 3 days a week)

What's the Job?

• Lead end-to-end delivery of wave-based migrations within a high-profile contact center modernization program.
• Collaborate with business leaders and contact center teams to ensure successful migration and user adoption.
• Influence executive stakeholders to prioritize and support migration efforts effectively.
• Manage a team of 16 project managers, ensuring alignment and shared learning across project phases.
• Drive change management strategies and oversee technology integrations impacting contact center operations.
  
  
  

What's Needed?

• 7 years of project management experience, including managing complex initiatives in financial services or related industries.
• Proven ability to manage projects using Waterfall and Agile methodologies.
• Experience with cloud platform migrations, especially involving contact center applications and customer service tools.
• Strong understanding of contact center operations, IVR systems, and agent scheduling tools.
• Excellent stakeholder engagement and communication skills, with the ability to work in a fast-paced environment.
  
  
  

What's in it for me?

• Opportunity to lead a strategic, multi-year modernization initiative impacting thousands of customer-facing agents.
• Collaborate with senior leadership and influence large-scale technology transformations.
• Work in a dynamic environment that values innovation and strategic thinking.
• Gain experience with cloud technologies and contact center solutions.
• Be part of a project with a significant organizational impact, supporting future growth and efficiency.
  
  
  

Upon Completion Of Waiting Period Consultants Are Eligible For

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay
  
  
  

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.