What are the responsibilities and job description for the Customer Support Specialist position at Experis?
Our client is seeking a dedicated and experienced Customer Support Specialist to join their dynamic team. As a Customer Support Specialist, you will be an essential part of the service operations team, supporting a fast-paced environment that operates around the clock. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction, aligning seamlessly with the organization’s mission to deliver exceptional service.
Job Title: Customer Support Specialist
Location: Cary, NC (Local Candidates Only) Work Model: Hybrid (On-site Tuesday, Wednesday, Thursday | Work from Home Monday, Friday)
What's the Job?
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
Job Title: Customer Support Specialist
Location: Cary, NC (Local Candidates Only) Work Model: Hybrid (On-site Tuesday, Wednesday, Thursday | Work from Home Monday, Friday)
What's the Job?
- Serve as the primary point of contact for incoming customer service calls, conducting thorough diagnostics to identify and resolve technical issues.
- Proactively initiate outbound communications to internal teams and customers to expedite issue resolution and provide user education.
- Collaborate with management and specialized support teams to escalate complex issues and facilitate rapid troubleshooting.
- Maintain clear and continuous communication with customers, providing updates on ticket status, resolution times, and outcomes.
- Utilize your technical expertise to diagnose problems, educate users, and ensure swift, accurate resolutions in a high-volume environment.
- 7 to 10 years of proven experience in technical support, customer service, or a related service desk environment.
- Must be a US Citizen
- Strong troubleshooting skills and the ability to diagnose technical issues efficiently.
- Excellent communication skills and a customer-focused approach to service delivery.
- Schedule & Shift Information Operations run 24/7/365 - various shifts
- Opportunity to work in a dynamic, 24/7/365 environment supporting innovative technology solutions.
- Comprehensive training on systems and processes to ensure your success in the role.
- Potential for shift flexibility after training, including day, swing, and midnight shifts.
- Engage in meaningful work that directly impacts customer satisfaction and operational efficiency.
- Join a reputable organization committed to diversity, inclusion, and professional growth.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.