Client Experience Associate - Office Services

Job Description

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work. You will be responsible for batching documents, keying data from source documents, and verifying the correctness of entries in a timely and efficient manner.

Essential Functions & Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
• Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
• Create inventory, service, and supply orders and returns.
• Document information in all logs and reports with keen attention to detail.
• Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.
• Daily interaction with Customers, Service Technicians, Managers, and vendors.
• Facilitate any shared e-mail boxes.
• Perform other tasks as assigned and participate in cross-training
• Adhere to all safety procedures
• Be available for overtime especially during busy seasons

Key Skills:

• Excellent communication skills both verbal and written, in person, email or telephone
• Ability to interface with end-user in a professional manner, with a sense of urgency
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Excellent communication skills, both verbal and written
• Ability to meet employer's attendance policy, willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage

Minimum Qualifications:

• 18 Years of Age or Older
• High School Diploma or GED
• Minimum of 1-year customer service related experience
• Experience as a Site Representative and/or a minimum of 1 plus years demonstrated knowledge and experience in a related functional area

Physical Requirements:

• Required to stand, walk, simple grasp, reach with hands and arms
• Repetitive motion is required; may require twisting/bending/climbing
• May lift up to 50 lbs. frequently
• Significant walking; Ability to stand, sit and/or walk for long periods of time with or without accommodations

Prior Helpful Experience May Include:

• Familiarity with office equipment and procedures
• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment