What are the responsibilities and job description for the Client Experience Associate position at Exela Enterprise Solutions, Inc.?
Job Description
Customer Service Rep
About the Role:
As a Customer Service Representative, your primary responsibility is to perform office services in a large downtown law firm.
Essential Job Responsibilities:
Qualifications:
Customer Service Rep
About the Role:
As a Customer Service Representative, your primary responsibility is to perform office services in a large downtown law firm.
Essential Job Responsibilities:
- Mail sweeps.
- Posting mail
- Copy/scan jobs
- Hospitality services
- Reception backup.
- Troubleshoot data problems as needed, escalating issues to supervisors when necessary.
- Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
- Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
- Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
- Work in various environments, including office settings, computer rooms, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
- Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.
Qualifications:
- High school diploma or equivalent.
- Proficiency in reading, writing, and speaking English.
- Ability to work at a computer for extended periods.
- Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
- Close vision and ability to focus are necessary for performing tasks accurately.
- Experience with office equipment is desirable.
- Ability to engage in repetitive motion activities like twisting, bending, and climbing.
- Previous experience with data entry is advantageous.