What are the responsibilities and job description for the Lab Ops Engineer position at Exela Enterprise Solutions, Inc.?
Job Description
Key Responsibilities
Lab Infrastructure Management
Network Operations
Lab Support and Service Delivery
Automation and Process Improvement
Documentation and Compliance
Required Qualifications
Preferred Qualifications
Key Competencies
Typical Success Metrics
Key Responsibilities
Lab Infrastructure Management
- Manage and maintain network lab facilities, including racks, power systems, cabling, and environmental monitoring.
- Install, configure, and maintain routers, switches, firewalls, storage systems, and servers.
- Ensure lab equipment inventory is accurate and up to date.
- Coordinate hardware deployment, upgrades, repairs, and decommissioning.
Network Operations
- Provision and troubleshoot Layer 2 and Layer 3 networking.
- Configure VLANs, routing protocols, network segmentation, and security policies.
- Monitor network performance, availability, and utilization.
- Diagnose and resolve connectivity, performance, and infrastructure issues.
Lab Support and Service Delivery
- Support engineering teams in setting up test environments and proof-of-concept configurations.
- Manage lab scheduling, resource allocation, and access controls.
- Respond to lab incidents and service requests within defined service levels.
- Provide technical guidance and operational support to internal stakeholders.
Automation and Process Improvement
- Develop automation tools and scripts to streamline lab provisioning and operational tasks.
- Improve lab efficiency through standardization and process optimization.
- Implement monitoring, logging, and reporting solutions.
- Contribute to automation initiatives using Python, Ansible, or other infrastructure management tools.
Documentation and Compliance
- Maintain network diagrams, operational procedures, and lab documentation.
- Ensure compliance with company security and safety standards.
- Create and update asset management and configuration databases.
- Support audits, capacity planning, and operational reviews.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or related field, or equivalent experience.
- 5 years of experience in network operations, lab management, or data center environments.
- Strong knowledge of:
- TCP/IP, DNS, DHCP, VLANs, VPNs
- Ethernet switching and IP routing
- Network troubleshooting tools and methodologies
- Linux and Windows server administration
- Experience with enterprise networking vendors such as Cisco, Juniper, Arista, Dell, or HPE.
- Hands-on experience with network monitoring and management tools.
Preferred Qualifications
- Experience supporting engineering development or validation labs.
- Knowledge of automation frameworks and scripting languages such as Python, PowerShell, or Ansible.
- Familiarity with virtualization and container technologies (VMware, Hyper-V, Kubernetes, Docker).
- Experience with cloud networking technologies (Azure, AWS, or Google Cloud).
- Industry certifications such as:
- CCNP / CCIE
- JNCIP / JNCIE
- VMware VCP
- Network or equivalent
Key Competencies
- Strong troubleshooting and problem-solving skills.
- Customer-focused mindset and ability to support multiple stakeholders.
- Excellent communication and documentation skills.
- Project management and prioritization abilities.
- Continuous improvement and automation mindset.
Typical Success Metrics
- Lab uptime and availability.
- Incident resolution time.
- Resource utilization efficiency.
- Equipment deployment and provisioning speed.
- Customer satisfaction from engineering teams.
- Automation adoption and operational efficiency improvements.