What are the responsibilities and job description for the Client Experience Associate I position at Exela Enterprise Solutions, Inc.?
Job Description
Customer Service Rep
Job Summary/Objective
Qualifications
Required:
Customer Service Rep
Job Summary/Objective
- Pick-up and deliver mail, parcels, and other items to customers within established timeframes and service standards
- Lift large bundles of mail, overnight packages.
- Handle time-sensitive material like confidential, urgent packages
- Participate in cross-training
- Provide copier key operator services
- Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
- Demonstrate flexibility in satisfying customer demands in a high volume, production environment
- Take direction from supervisor or site manager
- Maintain all logs and reporting documentation, with attention to detail
- Adhere to all safety procedures
- Adhere to all applicable Federal, State, Local and Company safety and traffic regulations/policies
- Perform other tasks as assigned by supervisory team
- Demonstrates high levels of safety awareness and notifies supervisor of potential hazards
- Follows the security and privacy policies, standards, and guidelines to protect the informational assets of both the company and their customers
- Performs other duties as required
- Repetitive motion is required: may require twisting/bending/climbing
- Required to work at computer for long periods
- Required to stand, walk, simple grasp, reach with hands and arms
- Required to regularly sit, talk, or hear
- Required to possess close vision and ability to focus
- Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
Qualifications
Required:
- H.S. diploma or equivalent
- Ability to read, write and speak English
- Required to work at computer for long periods
- Required to stand, walk, simple grasp, reach with hand and arms.
- Required to regularly sit, talk, or hear
- Required to possess close vision and ability to focus
- Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving. Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.
- Repetitive motion is required; may require twisting/bending/climbing
- May be required to lift 50 lbs. frequently