Regional Operations Manager

TITLE: Regional Operations Manager
POSITION OVERVIEW:
The Regional Operations Manager is a pivotal leader at our client, responsible for driving operational excellence, profitability, and exceptional guest experiences across a designated region for our portfolio of consumer service brands in the quick-service and premium service sectors. This role entails overseeing daily operations, leading teams, developing efficient processes, and analyzing performance metrics. The ideal candidate possesses strong leadership abilities, strategic insight, analytical acumen, and proven expertise in multi-unit operations management. The Regional Operations Manager will champion initiatives that align with our client's overarching strategies, while maximizing sales, profitability, and team performance within the assigned region.AUTHORITY AND SUPERVISION:
Reports directly to the President/Chief Operations Officer.RESPONSIBILITIES:
Operations:

• Champion the execution of company-wide programs and strategic objectives by crafting action plans, motivating district and site managers, and guiding implementation to achieve operational and organizational goals.
  
• Maintain optimal inventory levels, labor budgets, expense controls, and profit margins across all districts to ensure maximum profitability.
  
• Enforce compliance with safety and security protocols, including the reporting of hazards and proper use of equipment and materials.
  
• Uphold all company policies, as well as local, state, and federal regulations.
  
• Foster a respectful, harassment-free workplace by ensuring all locations adhere to the company's Equal Employment Opportunity (EEO) policy.
  
• Act as an innovative leader in operations, assessing and rolling out new concepts within the region.
  
• Leverage available tools to streamline communications, exercising judgment to prioritize information shared with site teams.
  
• Mentor and supervise direct reports, conducting performance evaluations and delivering constructive feedback.
  
• Oversee the daily operations of multiple sites within the region, adapting to the unique needs of drive-thru beverage and express service operations.
  
• Design and deploy operational policies and procedures to enhance efficiency, productivity, and guest satisfaction.
  
• Recruit, train, and develop district and site managers to build high-performing teams.
  
• Ensure full adherence to company standards, legal requirements, and industry-specific regulations (e.g., food safety for beverage operations and environmental guidelines for service operations).
  
• Review performance data to recommend enhancements that boost productivity, revenue, and customer loyalty.
  
  
  
  
  

Requirements

QUALIFICATIONS:

• Deep commitment to our client's mission of fostering positivity, operational excellence, community engagement, and elevating everyday experiences through innovative, guest-centered services.
  
• At least two years of experience in multi-unit operations management.
  
• A Bachelor's degree in Business Administration or a related field is preferred.
  
• Demonstrated expertise in managing budgets and teams in retail or service environments.
  
• Valid driver's license from the state of residence, with the ability to travel for meetings and site visits.
  

Compensation & Benefits

• Competitive base salary $110,000 depending on experience/territory plus performance-based annual incentive/bonus
  
• Excellent Benefits Package, Car Allowance and much more...