What are the responsibilities and job description for the Receptionist position at Excelsior Care Group?
Facility: Chateau Rehab and Nursing Center
Position: Receptionist
Location: Rochelle Park, NJ
Shift: PRN - Day or Evening
Salary: $16.00 per hour
About The Role
Chateau Rehab and Nursing Center is seeking a professional and friendly Receptionist to join our team on a PRN basis. As the first point of contact for our facility, the Receptionist ensures smooth communication, provides excellent customer service, and maintains a welcoming environment for residents, families, visitors, and staff.
Key Responsibilities
If you are a friendly, detail-oriented professional who enjoys helping others and working in a healthcare environment, we encourage you to apply!
Position: Receptionist
Location: Rochelle Park, NJ
Shift: PRN - Day or Evening
Salary: $16.00 per hour
About The Role
Chateau Rehab and Nursing Center is seeking a professional and friendly Receptionist to join our team on a PRN basis. As the first point of contact for our facility, the Receptionist ensures smooth communication, provides excellent customer service, and maintains a welcoming environment for residents, families, visitors, and staff.
Key Responsibilities
- Answer incoming calls, determine the nature of the call, and direct callers to the appropriate person or department.
- Take and deliver messages or transfer calls to voicemail when staff are unavailable.
- Provide information about the facility, including directions and general inquiries.
- Operate the paging or phone system as needed.
- Facilitate communication between residents and callers for those without personal phones.
- Page or locate staff within the facility as requested.
- Greet and assist visitors, directing them to appropriate offices or resident rooms.
- Ensure visitors and guests comply with facility policies and maintain security procedures, including the sign-in process.
- Monitor the front entrance for elopement risk residents.
- Maintain positive communication with residents, families, staff, and healthcare partners.
- Keep up-to-date directories, contact lists, and emergency numbers.
- Maintain confidentiality and adhere to all HIPAA regulations.
- Track and monitor the presence of sales representatives within the facility.
- High School Diploma or GED required
- 1 year of customer service experience preferred
- Experience in a nursing home or healthcare setting strongly preferred
- Excellent communication and professional phone etiquette
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Ability to handle sensitive information with professionalism and confidentiality
If you are a friendly, detail-oriented professional who enjoys helping others and working in a healthcare environment, we encourage you to apply!
Salary : $16