Table Games Floor Supervisor

The Table Games Floor Supervisor is responsible for overseeing player and dealer activity in the Table Games Pit, while following all policies and procedures. The Table Games department’s policies and procedures are in accordance with the Nevada Gaming Commission’s procedures and internal controls.

The Essential Duties and Responsibilities in this Summary and as outlined below will be taught and demonstrated during the Table Games Floor Supervisor Training process.

Extra board, Saturday and Sunday position

• Reports directly to the Shift Manager
• Provides quality customer service and maintains a safe and friendly environment for guests

· Protects the games by monitoring player/dealer activity

· Safeguards the assets of the Table Games Department

• Answers any incoming company phone calls and keeps the Table Games Pit area clean
• Properly rewards players with the correct amount of earned comps
• Has knowledge of all games in the Table Games Pit, including betting limits and game procedures
• Maintains professional relationships with all departments
• Understands how to do and maintain fills, credits, tables cards and ratings
• Resolves guests’ complaints in a timely manner
• Communicates status of the Table Games effectively to the Shift Manager

· Supervises and trains dealers in the operation and conduct of Table Games

· Assures Dealer performance is in accordance with the Eureka Employee Handbook and adheres to all departmental SOPs

• Maintains the gaming equipment, including shufflers, felts, etc.
• Initiates and/or recommends to the Casino Manger any disciplinary action for Dealer infractions or policy violations occurring within the Table Games Department
• All other duties as assigned

Must have prior Table Games knowledge and experience. Outgoing personality

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work any assigned times, varied schedule and extended hours when necessary
• Intermediate Computer skills preferred
• Good mathematical skills
• Strong verbal and written communication skills
• Experience in CMP and Everi preferred
• Basic understanding of Excel required

EDUCATION and/or EXPERIENCE :

High School Diploma or equivalent

Must have 1 years of dealing or Table Games Floor experience

AGE REQUIREMENT

· 21 years of age or above

CERTIFICATIONS REQUIRED

These certifications may be obtained either before hire or during the Training process.

· Nevada Gaming Certification

· Title 31 Certification

· T.A.M. Card

· Problem Gambling Training

LANGUAGE SKILLS :

Fluency in English required

Ability to speak Spanish and other languages a plus

Eureka Casino Employees are required, on a continual basis to…

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution. Maintain a professional departmental, company and community reputation.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee must be able to reach with hands and arms and lift objects up to 30 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The work environment requires work in varying levels of crowds, noise and smoke, the severity of which depends upon customer volume. Work is conducted indoors in a climate-controlled environment. Requires constant interaction with casino guests and employees. When on the casino floor or other designated areas, employee may be subjected to tobacco smoke.

Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying-schedules to reflect the business needs of the property.