What are the responsibilities and job description for the Customer Service Representative position at ESP Services?
Customer Service Representative I
Responsibilities:
- Responds to telephone inquiries using standard scripts and procedures.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Performs customer needs analysis and informs customers of services and resources available to them.
- Maintains adherence (attendance, punctuality, use of AUX time).
- All other duties as assigned
- Must have experience working in a call center.
Education/Skills/Experience Requirements:
- High School diploma or GED.
- Excellent communication skills.
- Candidates must go through the interview process with the client.
Customer Service Representative I *Bilingual
Responsibilities:
- Responds to telephone inquiries using standard scripts and procedures.
- Defines or resolves inquiries received either through written or telephone correspondence.
- Gathers information, researches/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Performs customer needs analysis and informs customers of services and resources available to them.
- Maintains adherence (attendance, punctuality, use of AUX time).
- All other duties as assigned
- Must have experience working in a call center.
Education/Skills/Experience Requirements:
- High School diploma or GED.
- Excellent communication skills.
- Language: Spanish
Training Schedule: Monday through Friday 9 am to 5 pm for 2 weeks
After Training Schedule: Must be able to work between the hours of Monday through Friday 7 am to 5:30 pm and Saturday, Sunday, and holiday from 8:30 am to 5:00 pm (40-hour work week); fluctuating schedule.
Work Schedule: Will be discussed during interview
