What are the responsibilities and job description for the Customer Service Representative - Chicago position at ESP Services?
JOB SUMMARY:The Customer Service Representative is the first person in the walk-up center that a customer comes in contact with for assistance. This position provides professional, knowledgeable, and courteous face to face customer support to all cardholders. This position typically works under close supervision and direction.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:Assist Patrons regarding run transit fare payment programs.Processes all card registrations, faxes and emails inquiries within contractual Key Performance Indicator timelines and accuracy requirementsNotifies management of all encounters that deviate from established policies, procedures and written/verbal instructions.Processes lost/stolen, damaged/defective cards patron requests.Processes authorized refunds via electronic transfers and banked moneyProcesses Fare Adjustment Envelopes (FAE) as neededAssists with web account set-up and web access issuesInitiates outbound courtesy calls as needed.MINIMUM JOB REQUIREMENTS:Bilingual English/Spanish. High School Diploma or equivalent. AA degree preferred. Plus a minimum of two years experience in Customer Service/Retail. Must be a good team player, possess a positive attitude, be self-motivated and excel in a fast paced environment. Able to work and respond in a time-sensitive environment. Willing to work extended hours. Ability to type 40 WPM. Proficient in Microsoft Office.1st Shift: 8:30am-5:00pmStaring Salary: $19.00 an hourThe description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.Company DescriptionESP Enterprises, Inc. has over 20 years of concentrated experience in the installation, system upgrade, maintenance, and staffing for public transit projects. ESP’s work with industry leading vendors has enabled us to acquire in-depth knowledge and distinctive experience. With an approach of being the project solution for our customers, ESP has distinguished itself as the go to source for the transit industry in the United States.ESP Culture Statement Your ability to work with in our culture is critical for your success. If you can commit to and live with the following principles, you’re the type of person that will be successful and help our company thrive. If you feel this level of engagement is not right for you or you’re not willing to participate with us at this level, then we’re not a good fit for you. Our expectation is that you’ll take the steps necessary to do what you say you’re going to do and be accountable for your actions. In other words, “live above the line.” We know not everyone is ready for this level of performance and we appreciate the honesty for anyone that decides this is not right for them. On the other hand, you would make an ideal candidate to join our company if you’re willing to follow the “above the line” principles. Accountability: See it, own it, solve it, do it. Become part of the solution. Respect others and their feelings. Act now. Ask the question “what else can I do?”Asked the question “what coaching do you have for me?”What can I do better?Personal ownership and prideReject averageShow others that you careHold each other accountable Steve PhelanPresident, ESP Enterprises, Inc.
Salary : $19