Custodial Quality & Contract Start Supervisor

About EPSI

Enterprise Professional Services, Inc. (EPSI) is a mission-driven facilities services company delivering custodial, Hospital Environmental Cleaning (HEC), and grounds maintenance solutions across Texas and beyond. Through our partnership with the AbilityOne and Texas State Use programs, we create meaningful employment opportunities for individuals with disabilities while maintaining a high standard of operational performance.

We are growing and building an operations team that values accountability, precision, and execution.

Position Overview

EPSI is seeking a Custodial Quality & Startup Supervisor to serve as a key operational leader across our portfolio of contracts.

This role sits at the center of two critical functions:

• Ensuring consistent service quality across all sites, and
• Leading the successful launch of new contracts

You will operate across multiple locations, working directly with corporate directors, project managers and frontline employees in the field to identify gaps, implement improvements, and bring new operations online quickly and effectively.

This is a high-visibility, high-impact role—ideal for someone who thrives in dynamic environments and takes ownership of results.

Key Responsibilities, Quality Control & Field Oversight

• Conduct schedules and unscheduled inspections across custodial and grounds contracts
• Identify performance gaps and implement corrective action plans
• Ensure adherence to EPSI standards, safety protocols, and customer expectations
• Validate accuracy of site-level inspections and reporting

New Contract Startups (Phase-In Leadership)

• Lead 30-day (or less) mobilization efforts for new contracts, nationwide
• Coordinate staffing readiness, training, and initial service delivery
• Ensure equipment, supplies, and processes are in place from day one
• Stabilize new sites and transition them to steady-state operations

Training & Development

• Train project managers, supervisors, and frontline staff on best practices
• Reinforce operational standards and consistency across all locations
• Support underperforming sites with hands-on coaching

Operational Support

• Serve as a rapid-response resource for sites experiencing staffing or performance challenges
• Provide temporary coverage or leadership support when needed

What Success Looks Like (KPIs)

• New contracts fully stabilized within 30 days
• Site inspection scores consistently ≥ 90% across the portfolio
• Underperforming sites improved to standard within 30–60 days
• High compliance with safety and operational standards
• Strong feedback from clients and internal leadership

Qualifications

Required:

• 5–7 years of experience in facilities services, custodial, HES, or similar field operations
• Proven ability to manage or improve multi-site operations
• Strong problem-solving skills and ability to execute in the field
• Willingness to travel locally (Central Texas focus)
• High level of accountability and ownership
• Team player, works well with others

Preferred:

• High school diploma or equivalent 
• Experience leading new contract startups or mobilizations
• Experience conducting inspections or quality audits
• Bilingual (English/Spanish) a major plus

Compensation & Benefits

• Salary: $60.000 to 65,000 per year to start (based on experience)
• Performance-based bonus opportunity
• Health, dental, and vision insurance
• Paid time off and holidays
• Company vehicle or mileage reimbursement (for site travel)

Work Environment

• Based in Austin, TX, with occasional travel to local and national contract sites
• Combination of office coordination and hands-on fieldwork

Why This Role Is Different

• You are not tied to one site—you influence the entire operation
• You will play a direct role in company growth and new contract launches
• You will work closely with senior leadership and help shape operational standards
• This role is designed to grow into future Operations leadership positions

EPSI is proud to be an Equal Opportunity and Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to creating an inclusive workplace and will provide reasonable accommodation to individuals with disabilities. If you need assistance in the application process, please contact our HR department at 512-614-6116 ext 104.

As a federal contractor, EPSI takes affirmative action to employ and advance in employment individuals without regard to these protected categories. We also comply with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), and we take affirmative action to employ and advance qualified individuals with disabilities and protected veterans.

EOE/M/F/Disability/Veteran