What are the responsibilities and job description for the Order Management Specialist position at Enru Logistics?
Enru Logistics - A digital-first logistics and postal optimization solutions provider that leverages proprietary technology to efficiently and predictably deliver your mail and shipments through our optimized supply chain network. We keep things moving in ways never before possible.
Why Join Us?
Our team allows you to bring your unique talents to a company that values dedication, collaboration, and accountability. At Enru, you’ll have the opportunity to contribute your unique talents to a company that values dedication and teamwork while supporting your professional growth. Starting your journey with us means becoming part of a dynamic organization where your skills and ideas can make a meaningful impact. Our team is growing rapidly, apply today to get your career moving with Enru!
Summary: The Order Management Specialist is responsible for managing the end-to-end order lifecycle, including order entry, tracking, fulfillment coordination, exception resolution, and data accuracy. This role ensures seamless execution of customer orders, supports carrier and shipper alignment, and collaborates cross-functionally with transportation, warehouse, and customer teams to ensure timely and complete order fulfillment.
Responsibilities
ESG Statements
We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do.
Job Details
Job Family Customer/Client Services
Job Function Customer Service
Pay Type Salary
Why Join Us?
Our team allows you to bring your unique talents to a company that values dedication, collaboration, and accountability. At Enru, you’ll have the opportunity to contribute your unique talents to a company that values dedication and teamwork while supporting your professional growth. Starting your journey with us means becoming part of a dynamic organization where your skills and ideas can make a meaningful impact. Our team is growing rapidly, apply today to get your career moving with Enru!
Summary: The Order Management Specialist is responsible for managing the end-to-end order lifecycle, including order entry, tracking, fulfillment coordination, exception resolution, and data accuracy. This role ensures seamless execution of customer orders, supports carrier and shipper alignment, and collaborates cross-functionally with transportation, warehouse, and customer teams to ensure timely and complete order fulfillment.
Responsibilities
- Manage the entire order lifecycle from entry through delivery, ensuring timely processing, fulfillment, and documentation.
- Coordinate with shippers and internal teams to validate product availability and delivery timelines.
- Accurately enter and update order information into order management system.
- Oversee inbound and direct shipments, coordinate carrier pickups, and monitor in-transit loads.
- Track orders and resolve issues related to fulfillment, returns, and exceptions (e.g., mis-ships, damages).
- Utilize transportation and order management systems (e.g., ETM, TMS) to manage and monitor order status.
- Communicate proactively with internal teams and external shippers/customers to provide updates and resolve inquiries.
- Support return merchandise authorization (RMA) and recycled order process.
- Maintain documentation and reporting for order and shipment accuracy.
- Participate in process improvement efforts to streamline order and shipping workflows.
- High school diploma or equivalent required; associate degree preferred.
- 3–5 years of experience in order management, logistics coordination, or transportation operations.
- Proficiency in order management and ERP systems (e.g., SAP, Oracle, or equivalent).
- Strong skills in Microsoft Excel, including use of formulas, pivot tables, and data formatting.
- Detail-oriented with excellent organizational and communication skills.
- Ability to work independently and make decisions in a fast-paced logistics environment.
- Familiarity with transportation documentation, returns processing, and shipment reconciliation.
ESG Statements
We strive to make our world better by utilizing ingenuity and technology to minimize our environmental impact, cultivating a business that recognizes the intrinsic value of diversity and inclusion, and requiring accountability, transparency and integrity in everything we do.
Job Details
Job Family Customer/Client Services
Job Function Customer Service
Pay Type Salary
Salary : $45,000 - $50,000