What are the responsibilities and job description for the Senior Account Manager position at EnableSA (Pty) Ltd?
· Build
and maintain strong long lasting relationships with assigned customer accounts
· Ensure
service quality and responsiveness by acting as the primary point of contact
for customer needs.
· Drive
account retention and growth by increasing wallet share through cross-selling
and solution alignment.
· Develop
a deep understanding of customer operations and challenges to identify
opportunities for the company products and services.
· Collaborate
with internal teams, including product marketing, supply chain, and
engineering, to deliver tailored solutions and support.
· Monitor
account performance, prepare reports, and provide insights to management on
growth opportunities and risks.
· Negotiate
commercial terms in line with company policies and strategic objectives.
· Stay
informed on market trends, competitors, and industry developments to maintain a
competitive edge.
Requirements
· Grade
12
· Relevant
tertiary qualification preferred
· Demonstrated
success in account management, sales, or business development, preferably in
automation or similar sectors.
· Strong
commercial acumen with experience managing a diverse portfolio of key accounts.
· Excellent
interpersonal, communication, and negotiation skills.
· Ability
to work independently and collaboratively across teams.
· Proficiency
in CRM systems and reporting tools.
· Valid
driver’s licence and willingness to travel extensively within the region as
required.