Customer Service Coordinator II

Job Title: Customer Service Coordinator II

Location: Charlotte, NC 28216/Hybrid

Bill Rate: 29.86

Duration: 184 days

Shift Timings: Mon-Fri 8:30a.m.-5:30p.m. - 3 days in the office, 2 days remote.

Note: Shortlisting 4/1. 6 month position with possibility for extension.

Summary Of Job

Responsible for providing timely and professional customer support while managing order entry, updates, and tracking. Works cross-functionally with internal teams to ensure accurate order processing, issue resolution, and high service level performance in a fast-paced environment.

Must-have/Required Skills

• 3–6 years of experience in data entry and customer service
• High School Diploma or equivalent
• Strong attention to detail, especially in order entry and updates
• Excellent written and verbal communication skills
• Ability to manage multiple customer requests simultaneously
• Experience working in a fast-paced, SLA-driven environment
• Strong coordination and cross-functional collaboration skills
• Proficiency in Microsoft Office
  
  

Nice-to-have Skills

• Associate’s Degree in Business or related field
• SAP experience
• Experience handling quotations, order lifecycle, and customer complaints
• Exposure to working across multiple customer segments and markets
  
  

Key Responsibilities And Duties

• Respond to customer inquiries (quotes, orders, complaints, and information requests) via phone and email in a timely and professional manner
• Enter, update, and manage customer orders and quotes throughout the order lifecycle
• Maintain high accuracy in data entry and order processing
• Track orders through shipping and update or modify as needed
• Collaborate with Sales, Technical Support, Product Line Management, and Data Management teams to resolve customer requests
• Maintain detailed and accurate records of customer interactions, issues, and resolutions
• Ensure adherence to service level agreements (SLAs) and quality standards
• Support continuous communication across customers, markets, and business segments
  
  

Education Requirements

• High School Diploma or equivalent required
• Associate’s Degree in Business (preferred)
  
  

Soft Skills (Communication/Team/Leadership)

• Strong customer focus and professionalism
• Detail-oriented and highly organized
• Ability to multitask and prioritize effectively
• Team-oriented with strong interpersonal skills
• Adaptability in a fast-paced work environment