Customer Service Coordinator II

Job Title: Customer Service Coordinator II
Location: Charlotte, NC - possibility for extension
Duration: 06 Months

Shift: Mon - Fri 8:30 AM- 5:30 PM - 3 days in the office, 2 days remote

Job Description:
Education: HS diploma or equivalent required; Associates in business preferred
Experience: 3-6 years experience with data entry and customer service; SAP experience preferred

Key Responsibilities:
• Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
* Maintain attention to detail with order entry and updates.
• Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
• Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
* Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
* Maintain professionalism while working on a fast-paced team with very specific service level agreements.


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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.