What are the responsibilities and job description for the Customer Service Coordinator II position at CTG (Computer Task Group)?
Type: Contract
Job Title: Customer Service Coordinator II
Location: Charlotte, NC, 3 days in the office, 2 days remote
Pay Rate: Based on experience
Work Hours: M–F, 8:30am–5:30pm
Education: HS diploma or equivalent required; Associates in business preferred
Description:
The Customer Service Coordinator II is responsible for delivering a high level of customer support through timely and accurate processing of customer inquiries, quotations, orders, and complaints. This role supports a variety of customer accounts across markets and segments and requires precise data entry skills, strong interpersonal communication, and the ability to work collaboratively with internal teams to meet service level agreements and customer satisfaction goals.
Key Responsibilities:
- Assist Customers: Timely response to customer inquiries (i.e. quotations, orders, complaints, information requests, etc.) via phone and email, ensuring that all their questions and issues are addressed promptly and professionally. Competency with flexing across customers, markets, and segments.
- Maintain attention to detail with order entry and updates.
- Coordinate with Other Departments: Work closely with other departments, such as Sales, Technical Support, Product Line Management, Data Management Organization, etc., to ensure that customer requests are handled effectively.
- Maintain Customer Records: Keep accurate records of all customer interactions, detailing inquiry, complaint, or request, as well as actions taken.
- Entering of orders and quotes - maintaining orders through the shipping process and updating/changing orders when needed.
- Maintain professionalism while working on a fast-paced team with very specific service level agreements.
Requirements:
- 3–6 years of experience in customer service and data entry
- SAP experience preferred
- Excellent written and verbal communication skills
- Detail-oriented with strong organizational skills
- Ability to work independently and in a team-oriented environment
- Comfortable managing multiple priorities in a fast-paced setting
Required Qualifications:
Education:
- High school diploma or equivalent required
- Associate degree in Business or related field preferred
Qualifications:
- Strong proficiency with Microsoft Office tools
- Experience with ERP systems; SAP preferred
- Proven ability to communicate effectively across departments and with customers
- Strong problem-solving and conflict-resolution skills
Additional Information
No third party resumes will be accepted
Drug testing and/or other employment-related inquiries may be conducted
CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
CTG is an Equal Employment Opportunity employer
CTG is an E-Verify Company
To Apply:
To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Nicole.Shaw@ctg.com.
Job Types: Full-time, Contract
Pay: $16.83 - $20.53 per hour
Work Location: In person
Salary : $17 - $21