Lead Dispatcher

Job description:

Dispatcher coordinates daily transportation and delivery operations by scheduling routes, assigning drivers, and monitoring shipments to ensure on-time, compliant service. This role serves as the primary point of contact for drivers and internal/customer teams, resolves issues in real time (delays, exceptions, equipment needs), maintains accurate documentation in dispatch systems, and supports safe, efficient workflow across the operation.

POSITION SUMMARY:

Work together with Drivers and Management to create the most effective delivery routes and delivery schedules to maximize driver efficiency. Manage busy inbound and outbound phone volumes with drivers, customer service and other World Courier offices.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Coordinate the recovery and tender of freight at local airports.

2. Breakdown freight when it returns to office.

3. Monitor drivers to ensure customer pickup and delivery expectations are met.

4. Assist in the preparation of packaging materials and cold chain supplies when required by clients for pick up.

5. Monitor and maintain cold chain for all shipments arriving at the airports and freight held at office awaiting instructions/clearance for delivery.

6. Monitor clearance status and enter updated notes for Customer Service and origin offices.

7. Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our drivers and followed.

8. Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed.

9. Monitor, respond to and action personal and group email accounts in a timely manner

10. Monitor all “On-Hold” shipments for export and/or delivery approval

11. Monitor and update the Outbound Flight Monitor

12. Proficiency in Cold Chain Management which will include but not limited to

 Gel Pack/Packaging preparation

 Gel Pack/Packaging refurbishment

 Gel Pack/Packaging configuration

13. Assist all Leadership Team Members in all daily functions and/or activities needed

14. Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date

15. Ensure proper storage of shipments at airlines and office.

16. Report all complaints, concerns and issues to management immediately.

17. Must be able to work overtime as necessary.

18. Perform related/ other duties as assigned

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS

Knowledge, Skills, Abilities Required:

A general educational knowledge normally acquired through a high school diploma or GED.Normally requires two (2) to three (3) years’ experience in related field.

· Proficient computer skills

· Excellent written and verbal communication skills

· Work well in a team environment

· Good organizational skills and attention to detail

· Sense of urgency

· Ability to safely lift packages to 75 lbs.

· Professional demeanour

· Ability to work flexible a schedule including afternoon/evening/ weekends

· Ability to work occasional overtime as needed

· Ability to multi task

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Working in an office and warehouse setting depending on the work requirement for that day.

- Required to temporarily enter walk in refrigeration and freezer units if necessary. Thermal apparel provided.

- Working inside a truck temporarily when loading and offloading freight.