What are the responsibilities and job description for the Quick Lane Service Advisor / Writer (Automotive) - Quick Lane of Boerne position at El Toro Auto Group?
Quick Lane Service Advisor
Quick Lane of Boerne is seeking a motivated and customer-focused Service Advisor to join our service team. As the first point of contact for our Quick Lane guests, you will play a critical role in delivering fast, friendly, and professional service while helping customers maintain their vehicles efficiently. 🚗🔧
This position is ideal for someone who enjoys working in a fast-paced environment, communicating with customers, and coordinating service operations.
Responsibilities
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Greet customers promptly and professionally upon arrival to the Quick Lane
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Listen to customer concerns and accurately document service requests
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Recommend routine maintenance services such as oil changes, tire rotations, batteries, filters, and inspections
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Communicate repair timelines and service recommendations clearly
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Write repair orders and coordinate work with Quick Lane technicians
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Monitor service progress and provide updates to customers
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Ensure a smooth and efficient checkout process
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Maintain a clean, organized, and welcoming service drive
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Deliver an exceptional customer experience that reflects Ford of Boerne’s commitment to excellence ⭐
Qualifications
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Previous automotive service advisor or customer service experience preferred
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Strong communication and interpersonal skills
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Ability to multitask in a fast-paced service environment
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Basic automotive knowledge is helpful but not required
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Strong attention to detail and organization
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Professional attitude and team-oriented mindset
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Valid driver’s license
What We Offer
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Competitive pay plan 💰
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Health, dental, and life insurance
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Paid vacation and holidays
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401(k) with company match
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Employee vehicle purchase program 🚙
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Career advancement opportunities within El Toro Auto Group 📈
About Ford of Boerne
Ford of Boerne is part of El Toro Auto Group, a family-owned organization committed to customer satisfaction, employee development, and long-term career growth. When you join our team, you’re joining a company that believes in building careers—not just jobs.
If you are energetic, customer-focused, and ready to grow in the automotive industry, we encourage you to apply today.