What are the responsibilities and job description for the Customer Sales Support position at Educated Solutions Corp?
Our client, an HVAC/R manufacturer’s representative based in Wisconsin is seeking a Sales Customer Support. This business provides HVAC sales, commissioning, and support to a variety of clients around Wisconsin and Northern Michigan and this position acts as the sales support – order entry, quoting, research, and quote/proposal delivery - in relation to a variety of HAVC/R projects. The role is based in Wausau, includes normal M-F hours, NO on-call hours, NO travel, and delivers ongoing training and certification programs. The role pays $53K-$65K per hour based on experience strong benefit/bonus program.
The key to this role is proven ability to be organized, show attention to detail and learn the HVAC/R business. The incumbent will:
- Understand customer needs and requirements
- Office duties - answer phones, customer inquiries, basic customer service
- Data entry into ERP software (Infor/Salesforce)
- Coordinate shipments and maintain order status reports
- Coordinate bid day quotations – including pricing and estimating as needed
- Read and follow mechanical plans
- Perform order entry and revision using various supplier furnished software packages
- Assemble and distribute detailed submittals and O&M manuals
- Route qualified opportunities to the appropriate sales executives for further development and closure
QUALIFICATIONS
- 2 years’ experience in the professional workforce (office/sales role)
- 1 years’ experience working with customers – communicating daily customer information
- 1 years’ experience completing research in any capacity
- Strong Microsoft Office skills – Excel and Word
- Strong phone presence
- Excellent verbal and written communications skills
- Excellent attention to detail and organization skills
- Excellent prioritization skills and the ability to “figure things out”
- Strong listening skills
- Ability to multi-task, prioritize, and manage time effectively
Preferred but not required
- Bachelor’s Degree
- Experience using a CRM – Infor and/or Salesforce
- Experience in the HVAC/R arena
Salary : $53,000 - $65,000