What are the responsibilities and job description for the Customer Service position at GENERAL BEVERAGE SALES CO?
Description
General Beer Northeast is currently accepting applications for a Full-Time Customer Service position. Applicants should have great initiative and a positive attitude with a desire to excel!
About General Beverages Sales Co.
General Beverage Sales Co. (GB) is a business-to-business wholesale distributor of wine, distilled spirits, beer, soda, bottled water and non-alcoholic beverages. Established in 1933, GB has been family-owned ever since. We currently operate in all of Wisconsin's 72 counties as consultants to over 11,000 licensed retail business customers helping them to profitably select, promote, merchandise, and sell consumer products in the beverage category. We proudly employ 900 employees across the State of Wisconsin. Our mission is to be the trusted distributor partner of our suppliers and customers in order to advance our collective beverage business and support the growth of our family of employees.
The Customer Service position is responsible for a variety of customer service responsibilities which can include answering customer/sales calls, prepare daily deposits, enter A/R payments and transfers, accurately processing orders, creating and validating invoices, entering data and creating reports, completing end-of-day processes including driver check-in and collaboratively problem-solving issues related to customer orders and deliveries. This position works independently, as part of an office team, and cross departmentally.
What Can General Beverage Sales Co. Offer YOU?
- Excellent starting Wage
- Company Paid Life Ins.
- Company Paid Short Term Disability Coverage.
- 2 Health Ins. options.
- Dental Ins.
- Vision Ins.
- FSA and an HSA (with applicable Health Ins option)
- Voluntary coverages such as Life Ins., Short Term Disability Ins., Voluntary Critical Illness coverage, as well as Voluntary Accident coverage.
- 401K with Match/Profit Sharing
- Generous Vacation package.
- Separate generous Sick Time package.
- Lifelong learning opportunities to enhance career growth.
- GREAT PEOPLE, GREAT PRODUCTS, AND A GREAT COMPANY!!
Schedule:
Workweek is Monday through Friday - 8:30 a.m. to 5:00 p.m.
Compensation:
Starting wage between $18 - $20 per hour depending on experience.
QUALIFICATIONS:
Courteous and clear communication style, handling a wide variety of customer service calls about products, sales, payment and setup information
Ability to problem solve solutions to customer and inter-departmental needs while maintaining strict adherence to company policies
Solid organization skills ensuring smooth and accurate flow of sales functions, including processing orders and validating invoices
Self-motivated and committed to delivering best in class service
Acts with honesty and transparency and treats others with respect, dignity and fairness
Contributes to inclusive culture by building rapport, maintaining an openness to different perspectives, and fostering a welcoming environment for all
High school diploma, associate degree or equivalent professional work experience.
Knowledge of Microsoft Office and database applications
Valid driver's license preferred, government issued id required
Must pass a pre-employment drug screen
RESPONSIBILITIES MAY INCLUDE BUT ARE NOT LIMITED TO:
Provide excellent customer service for product/order information, sales, and returns, including "walk-ins", phone calls and e-mails.
Reconcile daily routes and run daily close.?
Enter orders, add-ons and changes to route deliveries as needed.?
Enter product inventories daily.??
Create invoices and reports as needed.?
Enter daily overage, route breakage, and repack adjustments.?
Record daily the ASM's overage on a spreadsheet for month-end reporting.
Answer phones, greet and assist customers and guests.?
Apply AR payments to account balances.?
Prepare and handle daily banking deposits.?
Prepare Tap Knobs daily for delivery and create brand stickers as needed.
Communicate professionally with customers.?
Execute all aspects of the sales function including purchase order processing, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
Assist the company in building its sales by helping to maintain house accounts through effective communication of information, including services, active pricing, programming, and discounts.
Collaborate with sales management team to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.
Maintain records and prepare reports on sales activities.
Perform other duties as assigned by supervisor.
Salary : $18 - $20