What are the responsibilities and job description for the Customer Support Specialist position at Russell Tobin?
Job Title: Customer Care Specialist
Locations: Stevens Point, WI
Expected Rate: $16-18/hour
Schedule: Monday-Friday 8a-9p and Saturdays 8a-5p. Typical shifts are 10a-7p, 11a-8p and 12p-9p CST.
The Customer Care Specialist will handle basic customer calls related to the upcoming system conversion and the customer transition associated with the American National Bank merger. They will be responsible for initial diagnosis of issues and escalating to more senior representatives when needed.
1-2 years of experience in call handling
Logging into accounts, escalating issues
Some financial experience is preferred
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
Salary : $16 - $18