What are the responsibilities and job description for the Hotel Front Desk Customer Service Associate position at Dynamic Group Management?
Location: Holiday Inn, 434 Chestnut Street, Chattanooga, TN 37402
We are currently seeking a Full-Time Front Desk Representative to join our team at the Holiday Inn in downtown Chattanooga. If you’re passionate about hospitality, committed to delivering top-tier guest service, and thrive in a fast-paced environment, we’d love to meet you!
Responsibilities:
We are currently seeking a Full-Time Front Desk Representative to join our team at the Holiday Inn in downtown Chattanooga. If you’re passionate about hospitality, committed to delivering top-tier guest service, and thrive in a fast-paced environment, we’d love to meet you!
Responsibilities:
- Greet and welcome guests with professionalism and warmth
- Check guests in and out using proper procedures
- Answer incoming phone calls and assist with guest inquiries
- Make and manage reservations
- Provide prompt and courteous service, resolving any issues to ensure guest satisfaction
- Collaborate with other departments to ensure smooth operations
- Previous hotel front desk experience required
- Experience with Opera PMS is strongly preferred
- Excellent customer service and communication skills
- Ability to multitask and remain calm under pressure
- Must have open availability, including days, evenings, weekends, and holidays
- Employee discounts at all IHG properties worldwide (after 60 days)
- Paid Time Off (PTO)
- Yearly holiday bonus in December
- Opportunity for growth in a global hospitality brand
Salary : $15 - $16