What are the responsibilities and job description for the Hotel Front Desk Agent position at Econo Lodge East Ridge?
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Requirements and skills
- High school qualification or equivalent.
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software is a plus
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Types: Full-time, Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: 24 – 40 per week
Ability to Commute:
- Chattanooga, TN 37412 (Required)
Ability to Relocate:
- Chattanooga, TN 37412: Relocate before starting work (Required)
Work Location: In person
Salary : $9 - $11