Guest Service Agent

Job Overview
We are seeking a dynamic and energetic Guest Service Agent to join our hospitality team! In this pivotal role, you will be the welcoming face of our hotel, delivering exceptional guest experiences from check-in to check-out. Your enthusiasm and professionalism will create a warm, inviting atmosphere that ensures every guest feels valued and cared for. This position offers an exciting opportunity to showcase your customer service skills, hospitality expertise, and multilingual abilities while working in a vibrant resort environment. The Guest Service Agent is responsible for managing guest relations, handling reservations, and providing seamless front desk operations to elevate our guests’ stay.

Responsibilities

• Greet guests warmly upon arrival, providing a friendly and professional check-in experience.
• Manage guest inquiries via phone and in person with excellent phone etiquette and multi-line phone system proficiency.
• Handle reservations, cancellations, and modifications accurately using hotel management software.
• Assist guests with their needs, including room changes, local recommendations, and special requests to enhance their stay.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Conduct night audits when required, balancing accounts and preparing reports for management review.
• Maintain detailed records of guest interactions, complaints, and resolutions to ensure high-quality guest services.
• Promote hotel amenities and services to maximize guest engagement and satisfaction.

Skills

• Proven experience in hospitality management or hotel front desk operations.
• Multilingual skills or bilingual proficiency to communicate effectively with diverse guests.
• Strong customer service orientation with the ability to handle guest concerns professionally.
• Knowledge of hotel management systems and reservation software.
• Excellent communication skills with a focus on phone etiquette and multi-line phone handling.
• Familiarity with guest relations practices within resort or hotel settings.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Experience with night audit procedures is a plus for seamless financial reconciliation. Join us as a Guest Service Agent and become an integral part of creating memorable experiences for our guests! Your enthusiasm for hospitality combined with your dedication to exceptional service will help foster a welcoming environment that keeps guests coming back time after time.

Pay: From $16.00 per hour

Benefits:

• Employee discount

Work Location: In person

Salary : $16