Technical Registration Assistant

Part-Time Temporary Technical Registration Assistant

Ankeny Campus, IA

26-T30

As soon as possible

Part-time Temporary Staff Positions

Jill McGinn at (515) 964-6320 or jlmginn@dmacc.edu.

$19.90 per hour

Part-Time Temporary Technical Registration Assistant. This position will provide district-wide student registration assistance (credit and noncredit).

Assess incoming calls received on the registration phone line to determine appropriate action. Explain, direct, and assist callers with registration preparation requirements including admission (guest, degree seeking and non-credit), program changes, entry and math assessments (ALEKS and Accuplacer), district-wide orientation (time-ticketing) information. Explain all non-departmental processes or procedures that affect registration eligibility including payment, financial aid, attendance, academic standing, course/program restrictions, course waitlist, honors, and other special programs.
Process credit and non-credit registration requests (Including court mandated) such as: drop/withdrawal, add, waitlist, reinstatements. Provide information for other student records services including transcript and enrollment verification requests; name/address changes; understand imaging and records retention processes; assess charges and adjust fees where required.
Assist callers with general functional and operational question related to the Web Info System and CE Registration System. Develop and maintain a personal desk procedure manual with both Credit and Non-credit procedures. Perform other duties as assigned.

High school graduate or equivalent.
Two years of student records or general office experience. (Postsecondary education in any field may substitute for up to 1 year of the required experience. Fifteen semester hours are equivalent to six months of experience.)
Strong verbal and written communication skills.
Ability to plan, organize and manage time.
Demonstrated ability to establish and maintain a professional working relationship with a wide variety of individuals coming from various backgrounds.
Knowledge of current software applications.

Post-secondary education.

2-3 days per week.

11/25/2025

Yes

https://jobs.dmacc.edu/postings/14158

Des Moines Area Community College shall not engage in nor allow discrimination covered by law against any person, group or organization. This includes in its programs, activities, employment practices, or hiring practices, and harassment or discrimination based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information (in employment) and actual or potential parental, family or marital status. Veteran status in educational programs, activities, employment practices, or admission procedures is also included to the extent covered by law.

Individuals who believe they have been discriminated against may file a complaint through the College Discrimination Complaint Procedure. Complaint forms may be obtained from the Executive Campus Dean’s office, the Executive Academic Deans’ office, the Judicial Officer, or the EEO/AA Officer, Human Resources https://www.dmacc.edu/hr/index.html.

ADA questions and concerns may be directed to the Section 504/ADA Coordinator at 2006 S. Ankeny Blvd, Bldg 6, Ankeny, IA 50023, phone 515-964-6857, dso@dmacc.edu.

Questions or complaints about this policy may be directed to the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone: (303) 844-5695, FAX: (303) 844-4303, TDD 800-877-8339, Email: OCR.Denver@ed.gov.