Registration Specialist

Join our Patient Registration team today! Our mission is to improve and enhance the health and well-being of those we serve. We offer a team approach to healthcare and a competitive benefits package.

Status: Full-Time, 40 Hours/Week

Shift: Days

Shift Time Schedule: 7 a.m. - 7 p.m. (Varies)

Days: Monday-Friday (or) Monday-Thursday

We offer competitive pay and a great benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA)
• Health Savings Accounts (HSA)
• Life insurance
• Aflac
• Short-term and long-term disability coverage
• Wellness program and reimbursement
• Free access to Boone County Hospital’s onsite fitness room
• Generous PTO Accrual Plan
• Iowa Public Employees Retirement System (IPERS)
• Employee Assistance Program (EAP)
• Onsite Cafeteria

POSITION SUMMARY:

Responsible for maintaining reception desk activities, including interviewing incoming patient or representative and enters accurate and current information required for admission into computer. Also responsible for directing incoming telephone calls, overhead paging, greeting, scheduling, and instructing patients and visitors in accordance with Boone County Hospital's standards of behavior.

BCH POLICY STATEMENT:

It is the obligation of each employee of Boone County Hospital (BCH) to abide by and promote BCH's mission, values, Code of Conduct, Standards of Behavior, policies, procedures and related practices. This includes policies relating to Compliance, Infection Control and Safety.

HIPAA SECURITY COMPLIANCE:

Boone County Hospital is committed to following all federal guidelines related to privacy and security. All employees will be held to the highest standard of confidentiality and will be required to annually sign an employee confidentiality agreement that outlines the rules and expectation for every BCH employee. Failure to abide by these guidelines could lead to disciplinary action including termination.

Security Access: High Incumbent has access to restricted or confidential patient information and must comply with the terms of the BCH privacy & security policies as it applies to their job.

BEHAVIORAL REQUIREMENTS:

Boone County Hospital has developed standards for behavior expectations of all employees. Please refer to the Boone County Hospital Standards of Behavior.

ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.

• Regular and punctual attendance.
• Demonstrates knowledge and skills necessary to assist in providing care appropriate to the ages of patient served within the department.
• Maintains performance in compliance with State and Federal laws, consistent with high standards of business and professional ethics.
• Wears ID at all times while on duty.
• Interviews patient or representative to obtain complete and accurate information and enters that information into computer. Enters patient admitting information into the computer and routes copies to designated department.
• Responsible for updating computer system with patient status changes.
• Obtains appropriate signatures for medical and financial documents to protect hospital's interests.
• Escorts patient or arranges for escort to area of service, placing all patients who have been admitted into a wheelchair, with exception of OB patients when requested.
• Explains hospital regulations such as visiting hours, payment of accounts, and schedule of charges.
• Overhead page authorized personnel, and codes over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest.
• Receive over the counter payments on account and issues accurate receipts. Including Point of Service collections.
• Maintains a balanced cash drawer and ensures safekeeping of all cash and checks.
• Distributes and ensures safekeeping of biweekly payroll checks.
• Complies with the hospital's general policies and procedures, safety and disaster plans.
• Maintains a positive and cooperative attitude with patients, medical staff and hospital staff.
• Maintains strict confidentiality of every patient, medical record or report, and protects the confidentiality and dignity of all patients by actions and words.
• Performs audits of registrations for data accuracy and completed MSP questions.
• Record and deposits patient valuables properly.
• Completes patient insurance verification on-line. Ability to run computer reports and process them.
• Answers phone line in a timely manner, answer questions of caller according to hospital policy and direct calls to the appropriate department.
• Responsible for notifying ER staff of incoming patients and filling out Ambulance run tickets.
• Monitors security camera and alarm systems and notifies appropriate personnel when problems arise.
• Receive and distribute data received from hospital departments and physician's clinics.
• Have a working knowledge of all services at Boone County Hospital and consistently provide excellent guest relation's service to all patients, employees and visitors.
• Maintain effective communication with medical staff, fellow staff and all levels of supervision and patients of all ages.
• Participates in department staff meetings and hospital wide in-service programs as required and actively supports and participates in the continuous quality improvement efforts

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to perform multiple tasks simultaneously while maintaining composure and a pleasant and courteous attitude.
• Computer literacy attainable
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to work with graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL ACTIVITY REQUIREMENTS:

EQUIPMENT/TOOLS:

Operate office equipment such as computers, printers, copy machine, calculator, facsimile, phones and scanners.

WORKING CONDITIONS:

Typical working conditions include sitting at a desk for extended periods of time while working on a computer or talking on the phone.

Work is performed in a reception area. Involves contact with patients. Interaction with others is constant and interruptive.

Hours may vary depending on departmental staffing needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Vision must be correctable to view computer screens and read printed information. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

Hearing must be in the normal range for telephone contacts and other conversations.

The above is intended to describe the general content of and requirements for this job. It is not intended to be a complete statement of duties, responsibilities or requirements.

Salary : $17 - $22