Registration Specialist - ER Registration

At Mahaska Health the Registration Specialist is responsible for the registration of patients, including patient interviews, updating information in hospital/clinic computer, obtaining consent, and information accuracy. Registration will handle routine patient inquiries and will work closely with all MHP departments and provider offices.

 Open Hours:
 Full-time: Tuesday - Friday 8:30am - 7:00pm

 Essential Job Functions include but are not limited to; Registration functions that vary by location and/or department. Functions may include the following: 

• Interview patients in person or by phone to obtain all required information for hospital/clinic records and billing systems.
• Registers or pre-registers all scheduled patients for inpatient admissions, outpatient services, and clinic visits according to department policies and procedures.
• Maintains all admission accuracy system errors and warnings by the end of the shift. This also includes running all insurance eligibility on all appropriate admissions.
• Scans documents into general scanning software.
• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.
• Checks all outpatient orders for accuracy and gives to OP Orders Coordinator before checking inpatient. Also, make a copy of the order for the OP Order Coordinator if the provider is not in the EMR system.
• Maintains accuracy in the completion of admissions and completes admission corrections in a timely manner.
• Collects patient's demographics and necessary signatures.
• Issues required information to patient and/or responsible party per MHP policies.
• Verifies insurance coverage and ensures that the appropriate persons are notified if pre-certification is not completed.
• Determines upfront payment or co-payment based on information provided by insurance coverage or the Financial Counselor.
• Requests payment from patient and/or family member following the scripting for collections.
• Logs payment, produces receipt, and prepares recap sheet.
• Maintains accurate petty cash balances daily.
• Performs clerical functions as needed, including answering phones, taking messages, filing, faxing, scanning, etc.
• Assists patients with questions regarding hospital/clinic bills including taking payments at any registration location.
• Must be able to perform the physical demands of the job.
• Maintains regular and reliable attendance.

Requirements include but are not limited to:

• High school diploma, GED, or equivalent.
• Required to show proof of having completed Mandatory Reporter course at the time of hire or within 6 months of start date.
• PC proficiency and experience with IP and OP hospital insurance claims filing and reimbursement principles desired.
• Must be able to use and operate office equipment.