Field Manager

The Field Manager – End User is responsible for supervising day-to-day installation and service work across end-user facilities. This role ensures crews are properly directed, work is performed to quality standards, and schedules are executed as planned. In close partnership with the Project Manager, the Field Manager coordinates daily labor, materials, and site conditions to support reliable execution. The role focuses on hands-on supervision, real-time problem solving, and consistent field leadership, while also supporting the onboarding and integration of new installation crews as needed to maintain account coverage.

Key Accountabilities

End-User Field Leadership

Leads daily field activities across assigned end-user facilities, serving as the company’s on-site representative. Assesses site conditions, confirms scope, and ensures work is executed in alignment with approved work orders and customer expectations.

Subcontractor Recruiting and Development

Identifies, recruits, and qualifies subcontractor partners to support service capacity across end-user accounts. Builds long-term relationships with reliable subcontractors to ensure consistent availability, quality, and alignment with company standards.

Subcontractor Management

Coordinates subcontractor scheduling, performance expectations, and work quality. Monitors productivity, verifies completed work, and supports subcontractor payroll approval.

Client-Specific Field Scoping

Travel to buildings within assigned client campuses (e.g., hospitals, schools, or government facilities). Evaluate work areas, measure for materials, coordinate site access, and confirm working hour limitations.

Client Relationships

Build trust and maintain communication with Facility Directors, Maintenance Supervisors, or District personnel. Serve as a responsive liaison to handle any changes or concerns and “their” preferred POC.

Coordination with Project Teams

Validates scope and conditions before execution and provides real-time feedback to project teams on site conditions, changes, and improvement opportunities to support project success.

Field Reporting and Communication

Provides timely updates, photos, and documentation to support system accuracy and billing readiness.

Installation Quality Control

Ensures all work meets company standards, manufacturer requirements, and end-user expectations. Conducts site inspections, verifies workmanship, and addresses quality issues proactively.

Safety and Compliance Execution

Ensures safe work practices across all end-user facilities, including adherence to site-specific safety requirements, institutional protocols, and company safety standards.

Continuous Improvement in Field Operations

Identifies recurring issues, inefficiencies, or risks in field execution and subcontractor performance and contributes insights to improve processes, service models, and customer experience.

Core Competencies

Subcontractor Management

Builds, evaluates, and manages reliable subcontractor partnerships.

Decision Making

Demonstrates sound judgment by making timely, practical decisions that balance cost, quality, and time constraints while always considering safety and project impact.

Planning and Organizing

Effectively prioritizes tasks and coordinates labor and materials to ensure smooth field operations, anticipating potential roadblocks and adapting to changes without compromising project goals.

Technical Proficiency

Applies technical knowledge and industry standards to oversee all aspects of flooring installation, including troubleshooting and ensuring installation success

Leadership

Inspires and directs crews and subcontractors to high performance, professionalism, and accountability, setting the tone for safety and quality.

Teamwork

Collaborates with internal teams, subcontractors, and clients to resolve issues and achieve shared goals, recognizing the success of the field team directly impacts the overall project outcome.

Conflict Management

Addresses conflicts constructively, listening to different perspectives and facilitating resolution to maintain jobsite harmony and workflow continuity.

Core Values in Action

Relationship Focused: Treats every client, crew member, and partner as a long-term relationship. Listens actively and provides solutions that add value to the project, leveraging their experience to make every interaction positive and productive.

Always Get Better: Constantly seeks progress, feedback, and innovation. Applies lessons learned from past projects and looks for professional development opportunities to improve both personal and team performance.

Do the Right Thing, for Everyone: Demonstrates fairness and integrity in decision-making, ensuring outcomes balance the needs of clients, coworkers, and the company. Maintains an ethical and responsible approach to all jobsite activities.

Field Manager Description

A Field Manager-End User is a hands-on field installation leader who keeps projects running smoothly and consistently. They coordinate closely with the Project Manager and client teams to align planning with execution, direct crews with clarity, and solve problems in real time. They also help recruit, onboard, and integrate new crews ensuring alignment with company standards. Their field leadership and follow-through directly contribute to client satisfaction and team success.

ADA Compliant Statement: The KPIs, Key Accountabilities, and Core Competencies reflect the essential expectations of this role and focus on required outcomes rather than specific methods. Consistent with the ADA, qualified individuals may request reasonable accommodations to perform essential functions, and the company will engage in the interactive process to identify effective accommodations.