Project Manager

Position Summary

The Project Manager – End User serves as the operational backbone of end-user account execution, translating customer requirements into executable scopes, coordinating resources, and ensuring disciplined project setup and documentation. This role drives consistency, accuracy, and execution readiness across high-volume end-user environments. In close partnership with Field Managers, the Project Manager maintains daily coordination and communication to align schedules, materials, and labor needs, ensuring current and upcoming work is properly planned and supported.

Key Accountabilities

1. Project and Work Order Execution Setup

Ensure all work orders are clearly scoped and approved by the customer before job creation. Confirm that each request aligns with contract pricing and scope of work. Enter approved jobs accurately into the ERP system with complete details for billing, costing, and tracking.

2. Account Support and Issue Resolution

Supports the Account Manager by responding to customer and internal inquiries, identifying issues early, and coordinating resolutions. Maintains a service-oriented mindset to support consistent client experience.

3. Scope, Pricing, and Documentation Discipline

Ensures all Labor Work Orders reflect correct scope, pricing, and supporting documentation, preventing execution risk and downstream rework.

4. Internal & External Communication

Maintain proactive, clear, and professional communication with customers, subcontractors, and internal teammates. Resolve issues efficiently and keep stakeholders informed. Build relationships with facilities personnel and subcontractor crews to support repeat business and smooth operations.

5. Subcontractor Communication & Scheduling

Serve as the primary point of contact for subcontractors. Communicate scope of work, schedule expectations, and site access needs. Coordinate material pickups through warehouse picking tickets and confirm schedule adherence in partnership with the Field Manager.

6. ERP and System Execution

Accurately creates jobs, work orders, and purchase orders in ERP and related systems. Ensures all required data, pricing, and documentation are complete, consistent, and aligned with account agreements.

7. Subcontractor Payroll Processing

Collect and validate subcontractor labor submissions. Cross-reference job completion and labor hours with field managers before submitting for payment. Ensure timely payroll processing and accurate coding for job costing.

8. Invoicing & Job Costing

Generate accurate customer invoices based on completed work and approved scope. Submit invoices promptly per client terms. Ensure all labor, materials, and POs are properly costed and recorded in ERP for financial reporting.

9. Continuous Execution Improvement

Drives improvements in workflows, coordination, and execution readiness to increase efficiency and service reliability across the end-user platform.

Core Competencies

Execution Planning

Translates requests into executable work plans.

Process Discipline

Maintains consistent, repeatable workflows.

System Proficiency

Ensures high accuracy in ERP and PM tools.

Field Partnership

Works seamlessly with Field Managers.

Prioritization

Manages multiple work orders and priorities effectively.

Attention to Detail

Prevents errors before execution begins.

Customer Service

Understands how operational accuracy impacts client experience.

Accountability

Owns the quality and timeliness of assigned work.

Core Values in Action

We Are Relationship Focused: Focuses on building strong, long-lasting relationships with clients, subcontractors, and internal teams, ensuring alignment and collaboration throughout the project lifecycle.

We Always Get Better: Continuously seeks to improve project processes and outcomes, proactively addressing challenges and fostering a culture of improvement.

We Do the Right Thing, for Everyone: Demonstrates integrity in all aspects of project management, from client communication to team management, ensuring that all decisions and actions are ethical and in the best interest of the project and company.

PM- End User Description

A Project Manager – End User is a disciplined execution leader who ensures every job is properly planned, coordinated, and ready before it reaches the field. Through daily partnership with Field Managers, they create alignment between planning and execution, preventing problems before they occur. Their accuracy, consistency, and execution discipline enable reliable service delivery, protect customer experience, and turn strategic relationships into repeatable operational success.

ADA Compliant Statement: The KPIs, Key Accountabilities, and Core Competencies reflect the essential expectations of this role and focus on required outcomes rather than specific methods. Consistent with the ADA, qualified individuals may request reasonable accommodations to perform essential functions, and the company will engage in the interactive process to identify effective accommodations.