What are the responsibilities and job description for the Front Desk Clerk position at Days Inn?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. Experience in hotel management or guest services is highly desirable, position is mostly mornings with the occasional night shift weekends are required must be flexible and dependable. The right candidate will also be in charge of Breakfast 2 days a week.
Responsibilities
- Greet and check in guests upon arrival, ensuring a smooth and pleasant experience.
- Manage reservations, cancellations, and modifications using multi-line phone systems and hotel management software.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain cleanliness and organization of the front desk area while adhering to hospitality standards.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold high standards of phone etiquette when answering calls from guests or potential customers.
Qualifications
- Previous experience in a front desk or guest services role within a hotel or resort setting is preferred.
- Strong customer service skills with a focus on hospitality management principles.
- Excellent organizational skills with the ability to multitask in a fast-paced environment.
- Strong interpersonal skills to build rapport with guests and team members alike.
- A positive attitude and willingness to go above and beyond for guest relations are essential. Join our team as a Front Desk Agent, where you will play a crucial role in creating memorable experiences for our guests!
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Work Location: In person
Benefits:
Job Training, Pet Friendly Workplace, Reduced or Flexible HoursSalary : $14 - $15