What are the responsibilities and job description for the Front Desk Agent position at Days Inn?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently and accurately.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate multi-line phone systems to manage incoming calls and relay messages as needed.
- Perform night audit duties as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with reservations and provide information about room availability and rates.
- Uphold high standards of guest relations by maintaining a clean and organized front desk area.
Skills
- Strong background in hospitality management or hotel management is preferred.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
- Proven experience in customer service within the hospitality industry.
- Familiarity with front desk operations, including night audit procedures.
- Excellent phone etiquette and ability to operate multi-line phone systems.
- Strong interpersonal skills to foster positive guest relations.
- Ability to work well under pressure while maintaining attention to detail.
- Previous hotel or resort experience is an advantage.
- A passion for hospitality and delivering outstanding guest services. Join our team as a Front Desk Agent and help us create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $11.00 - $12.00 per hour
Work Location: In person
Salary : $11 - $12