Front Desk Agent

Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at a hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Duties

• Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
• Manage check-in and check-out processes efficiently and accurately.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Operate multi-line phone systems to manage incoming calls and relay messages as needed.
• Perform night audit duties as required, ensuring all financial transactions are accurate.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist with reservations and provide information about room availability and rates.
• Uphold high standards of guest relations by maintaining a clean and organized front desk area.

Skills

• Strong background in hospitality management or hotel management is preferred.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Proven experience in customer service within the hospitality industry.
• Familiarity with front desk operations, including night audit procedures.
• Excellent phone etiquette and ability to operate multi-line phone systems.
• Strong interpersonal skills to foster positive guest relations.
• Ability to work well under pressure while maintaining attention to detail.
• Previous hotel or resort experience is an advantage.
• A passion for hospitality and delivering outstanding guest services. Join our team as a Front Desk Agent and help us create memorable experiences for our guests!

Job Types: Full-time, Part-time

Pay: $11.00 - $12.00 per hour

Work Location: In person

Salary : $11 - $12