What are the responsibilities and job description for the Front Desk Agent position at Holiday Inn Alexandria Downtown?
Job Summary
We are seeking a friendly and organized Front Desk Agent to serve as the first point of contact for our guests. The ideal candidate will handle client communication, manage guest requests, and ensure a welcoming environment in our lobby area. This role requires excellent customer service skills, attention to detail, and proficiency with property management systems to support smooth daily operations.
Responsibilities
- Greet and assist guests upon arrival, providing exceptional customer service.
- Communicate effectively with clients regarding their needs and inquiries.
- Log guest requests and ensure timely follow-up to enhance guest satisfaction.
- Operate the Opera Property Management System for reservations, billing reconciliation, and guest information management.
- Reconcile billing statements accurately at the end of each shift.
- Handle cash transactions securely and responsibly.
- Stock market supplies and maintain inventory levels for lobby amenities.
- Maintain a clean, organized, and inviting lobby area, including the coffee station.
- Ensure the lobby environment remains welcoming and professional at all times.
Skills
- Strong communication skills with a focus on client interaction.
- Proficiency in Opera Property Management System or similar software is preferred.
- Excellent organizational skills with attention to detail.
- Ability to handle cash transactions accurately and responsibly.
- Friendly demeanor with a professional appearance and attitude.
- Ability to multitask efficiently in a fast-paced environment.
- Basic cleaning and maintenance skills are a plus.
This position offers an engaging opportunity to contribute to a positive guest experience while developing valuable hospitality skills.
Pay: From $13.00 per hour
Work Location: In person
Salary : $13