Service Clerk

POSITION SUMMARY

A Dave’s Fresh Marketplace Service Clerk must be a friendly, energetic, and self-motivated individual. Service Clerks are primarily responsible for carriage retrieval, and are additionally required to perform a variety of light housekeeping and maintenance duties to ensure smooth store operations. Service Clerk duties are designed to effectively maintain the safety of all Dave’s Fresh Marketplace customers.

MINIMUM QUALIFICATIONS

• Must be 16 years of age or older

• Must be comfortable with customer facing interactions

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Ensuring that customers receive outstanding customer service by providing a friendly environment – includes greeting and acknowledging customers, smiling, making eye contact, and thanking customers upon fulfilling their requests

• Ensure that loose carriages are brought back quickly to the store to minimize loss and then carriages from the parking lot corrals are brought back to the store’s entrance promptly

• Keep carriages clean of debris

• Keep hand baskets stocked at the front entrance

• Greeting customers in a friendly, courteous manner

• Providing customer assistance as requested

• Promptly respond to all calls, such as clean-up calls and requests for customer assistance

• Respond appropriately to spills, utilizing safety precautions for cleaning spills

• Clean and maintain the condition of the store’s floor, foyers, restrooms, parking lot, and walkways in an appropriate manner, utilizing authorized cleaning methods, products, and equipment

• Performing sweeping duties of the store’s sales floor at the required times each day and signing the cleaning log after completion of sweeping duties

• Adhere to cleaning schedule for all functions including, but not limited to: cleaning the bathrooms, refilling paper towels and soap dispensers, maintaining clear trash areas, and keeping wet floor signs clean and off the floor unless in use for a spill

• Report potentially unsafe conditions

• Adhering to all Dave’s Fresh Marketplace policies, procedures, and practices including signing, pricing, and loss prevention

• Performing other duties as assigned

• Ability to train onboarding Service Clerks

• Adherence to department-specific dress code policy

• Completes all cleaning tasks as required

• Completes all logs as required

• Follows all safety practices and procedures

KNOWLEDGE, SKILLS, AND ABILITIES

• Proper handling of equipment such as shopping carts, cart straps, and if over the age of 18, boxcutters, compactors, and garbage disposals

• Ability to read and comprehend instructions

• Ability to provide/receive constructive feedback

• Ability to multi-task, prioritize, and stay organized

• Reliable and dependable; able to work a flexible schedule – including weekends

• Must be available to work a minimum of 3 shifts per week

• Verbal skills – ability to effectively communicate with customers to maintain high standards of customer service

• Ability to self-motivate and stay on task without constant supervision

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to lift up to 35 lbs. occasionally, 10-20 lbs. frequently

• Pushing and pulling constantly

• Standing and walking constantly

• Stooping occasionally

• Reaching frequently

• Handling frequently

• Talking occasionally

• Hearing constantly

• Good vision is constant

• Exposure to weather constantly

• Exposure to extreme cold occasionally

• Exposure to extreme heat occasionally

• May be exposed to various food allergens 

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the individuals will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.